- Report: #460246
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot - Lexus Contracting - Nassau-Suffolk Plumbing
Home Depot - Lexus Contracting - Nassau-Suffolk PlumbingJericho Tpke. Jericho, New York U.S.A.
Home Depot - Lexus Contracting - Nassau-Suffolk Plumbing, Sears, Whirlpool Paid for job in full, foolishly. Defective dishwasher installed-not tested. New floor flooded and destroyed. Nobody taking responsibility. Happened 12/25/08. Jericho New York
*Consumer Comment: Need to determine who is actually liable
*UPDATE EX-employee responds: Installer issues
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Christmas Day ran dishwasher which flooded the new kitchen floor. Dishwasher motor was noted to be on the ground when the investigation started. However, Sears claims Home Depot should have known it was defective because they installed it. Home Depot says they are not liable because it was a defective product. But of course they are claiming that "the customer comes first."
The supervisor who collected for the job never helped us file with insurance through Home Depot and once we did, we were told this would all be resolved within sixty days. It is now mid-June and we have a destroyed kitchen floor and are going to small claims court. By the way, the Kenmore (Whirlpool) dishwasher was replaced because as the claims rep said "it was defective but the installer should have known it was." We were told to hold onto the defective dishwasher as evidence. To date, we have not heard further as to what to do with it.
When the final payment was made to Home Depot, the supervisor had written on the bottom of the payment slip "unresolved matter regarding dishwasher." If I was wiser, I would have not paid the remainder until this matter was resolved.
I have been round and round with the insurance companies that represent both Home Depot and Sears and have gotten nowhere. So now we are going to small claims court so this can be resolved and we can finally finish the job with a new floor.
Be careful out there. They are all only looking after their own interests, not the customers.
Glen Cove, NY
Glen Cove, New York
This report was posted on Ripoff Report on 06/09/2009 06:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot-Lexus-Contracting-Nassau-Suffolk-Plumbing/Jericho-New-York/Home-Depot-Lexus-Contracting-Nassau-Suffolk-Plumbing-Sears-Whirlpool-Paid-for-job-in-460246. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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