Contracted with Home Depot in Jericho, NY 2008 for new kitchen. Bought appliances at Hicksville Sears which were to be installed by Home Depot. Lexus Company was contractor for Home Depot. They sent Nassau-Suffolk Plumbing and Electric to install appliances. Never tested dishwasher once installed. Whole job was paid in full to Art Peganoff, supervisor (who was let go by Lexus).
Christmas Day ran dishwasher which flooded the new kitchen floor. Dishwasher motor was noted to be on the ground when the investigation started. However, Sears claims Home Depot should have known it was defective because they installed it. Home Depot says they are not liable because it was a defective product. But of course they are claiming that "the customer comes first."
The supervisor who collected for the job never helped us file with insurance through Home Depot and once we did, we were told this would all be resolved within sixty days. It is now mid-June and we have a destroyed kitchen floor and are going to small claims court. By the way, the Kenmore (Whirlpool) dishwasher was replaced because as the claims rep said "it was defective but the installer should have known it was." We were told to hold onto the defective dishwasher as evidence. To date, we have not heard further as to what to do with it.
When the final payment was made to Home Depot, the supervisor had written on the bottom of the payment slip "unresolved matter regarding dishwasher." If I was wiser, I would have not paid the remainder until this matter was resolved.
I have been round and round with the insurance companies that represent both Home Depot and Sears and have gotten nowhere. So now we are going to small claims court so this can be resolved and we can finally finish the job with a new floor.
Be careful out there. They are all only looking after their own interests, not the customers.
Glen Cove, NY
Glen Cove, New York