I bought a Mayag Washing Machine Epic Model # MFW9800TQ at Home Depot. It was delivered July 23, 2008 and was installed by the delivery man. When it was operated, a small amount of water comes out and it flushes on the screen sensor F 11 and it will not spin at all. Meaning to say it is not working. I called the Home Depot customer service, Home depot care one, Home depot store with one answer to deal or call Maytag company which I did.
Maytag Company send the A& E technician 12 days after the delivery. I called Maytag beforehand to expedite to send the technician informing there is water inside the machine that causing the machine to be rusted but no avail. They said it was fully book until July 12. The
technician found and reported communication problem ccu / mcu board, meaning to say not only one deffect but two deffects which I have to deal it from time to time. What about if the warranty expired ? It will drain your pocket to repair and maintain it. The Home Depot and Maytag Co. refused that I will return or to be replace a new one. They insisted to go with their offer which to repair the washing machine that I just bought it and never use it.
Where is my right as a Consumer? Like I'm buying a second hand machine, with the same expensive price that you can not use it. I refused to cooperate with them to repair the machine because I feel I am cheated
with this two companies. How it was a frustrating, humiliating and unfair experience to shop at Home Depot with a damage product that you couldn't return and replace it. Ripoff to you Home Depot and Maytag. Never, never, never again I will shop to your store!!!
To the consumer, be careful to shop at home depot with their promotions that really it doesn't work.
Parsippany, New Jersey