I am an electrical contractor and I purchased three Ridgid drill and sawzall combination sets in April of 2008. Apporximately a month later, I gave one of the sets to an employee. Within four days, he called me and said the sawzall blade lever would go down or hold the blade. When I checked it out, the 1/16 of an inch think piece of cast aluminum holding the clip was cracked. No other damage to the drill and absolutely no signs of abuse. After all, it was used for four days.
It took until June for me to find time to deal with the repair but, after all, I had a lifetime right! I called Ridgid and thay told me to bring the saw in to the Home Depot where I bought it. They said I had to pay a $35 fee to send it in and that would be refunded after it was determined that it was covered under warranty. I reluctantly agreed but when they called a week later, they wanted an additional $90 to fix the saw. I called and asked why it was not covered and the man told me it was abused. I asked him how an internal component of the saw could crack and the outside housing be in perfect condition. Then he came back and said he sent all the information to Ridgid and they said that the drill could not be covered because it was "normal wear and tear." At this time, I got really mad and asked the guy how a saw could be worn out in four days. He said that was the word from Ridgid and there was nothing he could do. I told him to send it back to the store unrepaired.
I figured I would take it up with the store manager and they would make it right. The manager simply looked at me and said Ridgid does what Ridgid does. Take it up with them.
Upon calling Rigid, they told me that the service center has the ultimate say so and all I could do was bring it to another service center and try my luck with them, after paying another $35.