- Report: #895487
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot and Feather River Doors
Home Depot and Feather River Doors401 S Main St Milltown, New Jersey United States of America
Home Depot and Feather River Doors Never Buy a Feather River door OR Buy from Home Depot Milltown, New Jersey
*Consumer Suggestion: Your responses show?
*General Comment: Some one who knows
*UPDATE Employee: No One to Blame
*General Comment: Its Feather Rivers Fault
*General Comment: Victim of Whining
*Consumer Comment: HA HA HA
*Consumer Comment: No, Josey
*Consumer Comment: How is coast helpful?
*Consumer Comment: Josey
*Consumer Comment: Did coast help you with the door?
*Consumer Comment: An objective view
Upon installation and removal of our storm door we found a small issue with what appeared to be a small "ding" towards the bottom. We first contacted Home Depot in Milltown who assured us this would not be an issue and would be taken care of. They referred us to Feather River. Upon contacting Feather River we were told this was not a defect and insisted it had to be something we did to the door. They first tried to tell us that it was probably our son with his bicycle. Unfortunately our son doesn't even own a bicycle. Then they tried to blame it on a delivery we must have had by someone with a handtruck. We had had no such deliveries.
We spent well over $1,000.00 of our hard earned money and under 90 days later we are being sent some sort of pencils so that WE can try to fix what was originally a problem with THEIR door.
I went back and contacted Home Depot in Milltown, NJ with the idea and/or hope that they would want to satisfy a customer of theirs for well over 20 years now. After speaking with Joel Napcher, we were told there is nothing they can do. I beg to differ. If either Feather River or Home Depot in Milltown cared about their customer(s), they would do what every good business would do and that is do whatever was necessary to satisfy their customer.
I encourage every reader to find both another manufacturer as well as another retailer. Both Feather River and the retailer that represents them, Home Depot wants nothing to do with their customers. Rather they simply want to have everything to do with their customer's monies and move on to the next sorry soul. I hope this proves useful to others and that others can avoid becoming the next "victims" of these two companies.
This report was posted on Ripoff Report on 06/10/2012 11:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot-and-Feather-River-Doors/Milltown-New-Jersey-08850/Home-Depot-and-Feather-River-Doors-Never-Buy-a-Feather-River-door-OR-Buy-from-Home-Depot-895487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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