- Report: #874811
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot
Home Depot200 Eubank Blvd. SE Albuquerque, New Mexico United States of America
Home Depot Terrible Storm Door Installation Albuquerque, New Mexico
*General Comment: installer
He also bent the frame so the door is not level resulting in major gaps around the door. When I purchased the door the salesman assured me that the $97.00 fee for the installation would include necessary shims, and other accessories such as the door seal kit.
A woman from customer service called to follow up on the service and when I told her that I was not satisfied with the installation she defended the installer and said I was the only person that had ever complained about his workmanship.
Well guess what, there is a first time for everything and this guy was obviously having an off day which he expressed to me. I have tried to get this problem resolved by talking with two different managers at home depot along with the customer service woman and the salesman but they refuse to fix the problem.
I use to be a loyal customer of Home Depot but will do all future business with Lowe's or other home improvement companies. Many of my friends and family members will be doing the same because they do not guarantee 100% customer satisfaction.
Take it from me along with many other dissatisfied consumers, never use Home Depot installation for anything!
This report was posted on Ripoff Report on 04/27/2012 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/Albuquerque-New-Mexico-87123/Home-Depot-Terrible-Storm-Door-Installation-Albuquerque-New-Mexico-874811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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