- Report: #960475
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot
Home Depot2455 Paces Ferry Rd SE Atlanta, Georgia United States of America
Home Depot scammed me with a bait and switch. Atlanta, Georgia
*UPDATE Employee: Reply from HD Customer Care
The dispute was finalized in my favor and $12,110.00 was provisionally credited to my account on September 9th, 2012 with a note that if further significant evidence was found that the amount would be reapplied to my account. I called the customer service and asked what significant evidence would entail and how much more investigation would there be. I asked these questions as $12,110.00 is a lot of money and with the initial letter opening the dispute claimed that the initial investigation could take up to 60 days, and by the time I received the letter stating that the charge had been reversed was 128 days, double what was quoted.
I was told that it was closed and no further investigation would be completed. However, around October 1st, 2012 I received a phone call from the Phoenix office asking if someone could come down and inspect the roof and make sure that everything was taken care of. On October 6th, 2012 a gentleman came down to my house and instead of getting out a ladder to get on the roof, he pulled out some paperwork. He explained that this form was a copy of a previous form that I had signed and that the person who had the form in Atlanta had died and because they had died, no one can find the paperwork that was originally signed.
Reviewing the paperwork, I noted that the form was a Customer Service Order form and stated that the work to be completed was to fix some exposed nails, torn shingles, and repaint the metal trims and that those specific items were completed. It also states that the balance remaining was $0.00.
With the suspicious circumstances surrounding this, I asked the gentleman if this had anything to do with the disputed charge. I was told that it had nothing to do with the charges and that it was only replacing a lost form. I reluctantly signed the form, the gentleman never did go on top of the roof and he left. Several weeks later I received a letter dated October 18th stating that the $12,110.00 has been reapplied to my account and that Additional information has been received that provided significant evidence for the amount to be reapplied to your account. Attached to the letter was a faxed copy of the form I signed on October 6th, 2012.
This was clearly a scam to trick me into signing a form stating that the roof had be satisfactorily completed in an attempt to defraud me of the amount that was returned to me. This is obviously a bait-and-switch, which is an illegal practice in the United States. I am writing for corrective action in returning the credit of $12,110.00 back to my account. Home Depot cheated me out of a properly installed roof, and then scammed me into paying for it after the disputed charges were dropped from my account.
This report was posted on Ripoff Report on 10/26/2012 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/Atlanta-Georgia-30339/Home-Depot-scammed-me-with-a-bait-and-switch-Atlanta-Georgia-960475. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.