• Report: #1059861

Complaint Review: Home Depot

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  • Submitted: Mon, June 17, 2013
  • Updated: Mon, June 17, 2013

  • Reported By: Frank — Sicklerville New Jersey
Home Depot
Executive Escalation Team The Home Depot/2455 Pace Atlanta, Georgia USA

Home Depot Home Depot does not stand by lifetime Warranty Atlanta Georgia

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In 2008, we contracted with Home Depot to install new windows in our home. Upon finishing the installation, many of the windows would not close properly or they were out of alignment. At that time, the field inspector recommended reordering the windows and redoing the installation. Obviously we weren't happy, but we agreed.

About ten (10) months ago, the first floor front windows began to leak and, in a downstairs bathroom, we detected mold growing inside the wall. For the past ten months we have been trying to get the problems resolved, without much success. Many representatives from Home Depot have been out to the house, tearing off our siding, and examining the windows. The results, according to Home Depot, is that there is structural damage to many of the sills, the surrounding house structures,  

as well as wet and moldy insulation and mold growing on the interior drywall as a result of a faulty installation. [continued below]....

..... Apparently many of the weep holes were caulked shut not allowing water to drain out, therefore water drained into the house structure, and the windows were just simply installed improperly. These windows are backed by a transferable lifetime guarantee on product AND installation.

We have been contacted by Home Depot’s insurance carrier who promised that repairs will be completed, (to date, no repairs have been initiated) and that everything will be taken care of.  We are trying to be fair and avoid litigation but the unease we have for having mold throughout our home, as well as the seen and unseen damage caused by Home Depot, has us extremely concerned. Visiting our home to rip off the existing siding and pointing out the problems are not a satisfactory solution.

We insisted that an outside contractor conduct the repairs, for which we provided three reasonable quotes. We also agreed that the lowest bid would be satisfactory. We were led to believe that using a bonded outside contractor was acceptable to Home Depot, as we accommodated additional inspections by their representative and insurance adjusters along with the contractor present. We were pretty confident that we would be receiving a check to start the process, but everything has come to a complete halt with the excuse that because Home Depot is such a large company it takes time. 


This report was posted on Ripoff Report on 06/17/2013 06:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/Atlanta-Georgia/Home-Depot-Home-Depot-does-not-stand-by-lifetime-Warranty-Atlanta-Georgia-1059861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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