- Report: #1102668
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot
Home DepotCoursey Blvd, Baton Rouge, La. Baton Rouge, Select State/Province USA
Home Depot Pation Cover Pricing Baton Rouge Louisiana
*General Comment: How is this a ripoff?
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Home Depot carries an aluminum patio product made by Temco, but distributed by MaxHome in New Orleans. Home Depot has the display in their stores and a rep in the store will tell you about the product and then schedule the free in home estimate. When the guy shows up for the estimate, he is wearing a home depot shirt and carries a business card that says Home Depot but I think he is probably a MaxHome employee. Regardless, the "free in home" estimate that was supposed to take 60 - 90 minutes took 3 hours instead. Not because of me, but because of the "sales pitch" for the product. Now the product does seem to be a good product. However, for an aluminum patio cover that is 8 ft wide and about 21 feet long, the initial estimate was over $15,000. or about $89.28 per sq ft. This is not an enclosed patio...just a cover. The rep explained that there would be about 11 major pieces to construct the patio cover (2 posts, 2 beams, 1 "C" channel, and 5 or 6 insulated panels.) At a price of $15,000.00, that equates to about $1363.64 per piece. The rep went on to explain if I "bought today and today only", the cost would be reduced by 10% or down to $13,500. or about $80.36 a sq ft.. When I filed a complaint with home depot about the excessive cost, their customer service rep called me and began to justify the outrageous cost by saying they had to pay insurance, workman's comp, shipping, handling, sales commission, pay for buildings etc. I explained to him, that was the cost of doing business. I even asked him if he would be willing to pay 1363.64 for a post.... I got no response. So stay away from Home Depot, they will try to rip you off as well. I think because I am an older single lady they thought I was also stupid. Initially I thought the $15,000.00 price tag was an attempt at a scam but no, Home depot did verify that was indeed the correct price but they would give me a 10% discount. Rip Off at another level. I certainly will not be shopping at Home Depot anymore.
This report was posted on Ripoff Report on 11/27/2013 01:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/Baton-Rouge-Select-StateProvince-70817/Home-Depot-Pation-Cover-Pricing-Baton-Rouge-Louisiana-1102668. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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