- Report: #1158788
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot
Home Depot1225 Wimberly Drive SW Decatur, Alabama USA
Home Depot Warranty means nothing Decatur Alabama
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We purchased flooring and installation not knowing that Home Depot used outside contractors for installation. The outside contractors they use are Romanoff Renovations. The first set of installers they sent out did a horrible job. They scratched the flooring and got adhesive all over the new flooring, walls, doors, ruined our carpeting, and scratched our kitchen cabinets.
After dealing with the local Home Depot and getting nowhere, we contacted corporate. They made us pay for additional flooring and sign an agreement before the installation was done leaving us with no recourse if anything went wrong.
The second set of installers they sent out were professional and knew what they were doing. They told us all the things that the first installers did incorrectly. They tried their best to repair all the problems the original installers caused, but could not repair the carpeting or the kitchen cabinets.
We contacted corporate again and were told that the carpet and cabinets were not part of the installation. I do not understand how someone who was employeed by Home Depot can do damage to your property and Home Depot does not take ownership and fix the damage.
We are left with butchered carpeting and scratched kitchen cabinets. We are out over $4,000, nearly 2 weeks of vacation time, and having our house torn up for over 3 months. This is totally unacceptable and I want to warn everyone to not purchase hardwood flooring from Home Depot, especially if they use Romanoff Renovations or any of their aliases to do the installation.
The warranty from Home Depot states that your flooring will be repaired or replaced at no cost for any reason. This is not the truth. Home Depot will accuse you or your family or your pets for the damage their installers do so you will have to pay additional money to them.
Romanoff Renovations does not answer email, return phone calls and basically denies any ownership. They will make you go through Home Depot for any problem resolution. I could not find a valid license for Romanoff or any of their aliases using a state search. Alabama state law does not protect any consumer if the purchase is under $10,000.
Please beware and do not use Home Depot if you live in northern Alabama or in any area that uses Romanoff or one of their aliases to do the installation. In fact, I would suggest going to Lowe's or to a reputable flooring company and save yourself money, time, and being treated like a criminal.
I have never in my life spent so much money to be treated so poorly by anyone, corporate or otherwise.
This report was posted on Ripoff Report on 07/01/2014 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/Decatur-Alabama-35603/Home-Depot-Warranty-means-nothing-Decatur-Alabama-1158788. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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