• Report: #1154811

Complaint Review: Home Depot

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  • Submitted: Sat, June 14, 2014
  • Updated: Sat, June 14, 2014

  • Reported By: Susan — North Richland Hills Texas
Home Depot
6411 Precinct Line Rd North Richland Hills, Texas USA

Home Depot We ordered new siding for our sunroom on 3/2. They came to install on 4/11. Removed our old siding and proceeded to install the WRONG product. North Richland Hills Texas

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We ordered new siding for our sunroom on 3/2. They came to install on 4/11. Removed our old siding and proceeded to install the wrong product. Incorrect color and texture. Installers placed plastic up on our house and left. Talked with the area manager, Carlos, and he said he would get the wrong product picked up and call back and let us know what was going on. No call.

After a month had passed with no word, we started calling just to find out that no one could even tell us if the correct product had been ordered. After six weeks, we started calling Home Depot Corporate office. We finally received confirmation that our product is at the warehouse on Wednesday and they want to set up an install date. We called and set up an install date for today and guess what, they called this morning at 7:15am to say that the product did not get to their shop. Why didn't they call us yesterday when they knew they didn't have what they needed.

Chris W. has promised that he would make this right (whatever that means) and we haven't ever heard back from him. Carlos J.has assured us that this isn't the way they do business (you could never convince me of that) yet we have requested that they remove the wrong product from our driveway on multiple occasions....still sitting here. We have requested through the Corporate office, that they come and install something on our house even if it's our old siding so that we aren't wasting electricity.....still have plastic on our house. We have requested that the area manager's boss, Jamie, contact us.......no call.

This report was posted on Ripoff Report on 06/14/2014 11:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/North-Richland-Hills-Texas-76182/Home-Depot-We-ordered-new-siding-for-our-sunroom-on-32-They-came-to-install-on-411-Re-1154811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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