A few weeks back my wife and I purchased a new home. In the mail we received a movers pack from the USPS that included a 10% off Lowes coupon. I had heard in the past Home Depot accepted these and since I have always gone to HD I went to my local store to confirm. While in the carpet section we spoke to an associate about getting our place measured and asked about the coupon. I was told it was no problem and that I would just need to bring it with me the day we purchase the carpet.
So fast forward a few weeks; we have our measurement picked our carpet and corrected their layouts. We go into the store to have our carpet purchase printed out, get our appliances ordered and a cart full of other stuff. But when we got to check out we were told that they don't really accept the Lowes coupon. They only accept it to a max discount of $50. Now if they had stated this from the beginning I wouldn't have wasted weeks with them and went to Lowes up the street. I spoke to a mgr that night but got no where. I ended up buying the stuff because I just didn't have time to wait for the process with Lowes and I figured once I spoke to corporate things would get taken care of.
The following Monday I called corporate explained the situation, including being charged for installation when it should be free and was told they would have the store get back to me. Later that day the store offered to remove the installation card and provide a $50 GC. I told them this was unacceptable since the discount should be several hundred dollars. The next (4) days I left voice mail for corporate and never rec'd a call back. That Friday I filed with the BBB.
The following Monday I rec'd a call from someone else at corporate. I sent her copies of other Lowes coupons I had, one of which clearly says the max discount is $1000. Today I rec'd a call back saying she couldn't do anything that their policy is to only give $50 max discount. Again I asked how consumers are to know that when they say accepting the coupon they don't really mean accepting. No answer. She then tried to read the terms of the Lowes coupon indicating that it is only for merchandise, I said fine, I purchased almost 7k in products so give me 10% off that. Then she didn't want to reference the terms anymore. She said she would contact the local store and get back to me.
I believe they tell their employees to purposely mislead the consumer, knowing that most people (like me) after spending countless hours over several weeks picking products and doing research don't have the luxury of spending more time to save a little money.
So long story short, if you get a Lowes 10% off coupon DO NOT GO TO HOME DEPOT! They will not honor this coupon as they say they will and corporate does not have your back.