• Report: #1153234

Complaint Review: Home Depot

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  • Submitted: Mon, June 09, 2014
  • Updated: Mon, June 09, 2014

  • Reported By: John — Henrico Virginia
Home Depot
, Virginia USA

Home Depot Wood shrinkage after building deck Richmond Virginia

*Author of original report: Shrinkage

*Consumer Comment: What are you, new?

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The first part of 2014 around March I bought deck boards from Home Depot to replace my aging deck boards that were split and popping up. The boards in question were advertised as 5/4 by 6 inch. I used the 12 foot lengths. I spent at least $725 including screws and sealer  for redoing the top surface. I bought the wood at different intervals usually 15 to 20 boards at a time. 

I installed the boards (with 2 screws every 16 to 20 inches across more at joints) butted as close to each other as possible both from the side and end to end. After about 30 days I noticed some gaps showing up between the boards where there was none at first.  Next, I applied Thonpsons water seal after the designated time on the container had passed over 30 days in full sun. A few weeks later, the gaps continued to expand to about 3/8 inch in some places. I took some of my tickets ( what I could find)  to the Home Depot on Broad near Dickens Road and explained situation. [continued below]....

..... After considerable talk, the assistant manager allowed me a credit of $120 which I felt was really not enough considering all the labor involved.

Now, it is June and most of my deck boards have contiued to shrink to in some cases gaps of 1/2 inch and greater which along with the end to end gaps and warping leave a trip hazard at best, not to mention an unsightly mess of all my hard work. I trusted Home Depot to give me a reasonable quality product for my money and all I got was a big mess that I don't know what to do with. Some boards measure 5 1/4 inch which is in my opinion false advertising for a so called 6 inch which I realize will be some less for finishing the edges approx 5 3/4.

My deck is now a mess and safety hazard and I don't even want to look at it depressing to say the least.


This report was posted on Ripoff Report on 06/09/2014 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/Virginia-23228/Home-Depot-Wood-shrinkage-after-building-deck-Richmond-Virginia-1153234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Shrinkage

AUTHOR: deckbuilder - ()

I know a certain amount of shrinkage is allowable but 5 3/4 down to 5 1/4 is more than acceptable.

1/2 inch between boards is rediculous Maybe you are not very particular about your work but I expect more.  I have build decks before but never had this much change in the lumber.

If you like gaps between your deck boards I suggest you go and buy from the same place I did.

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#2 Consumer Comment

What are you, new?

AUTHOR: Anonymous - ()

Seriously? You're upset that lumber shrinks? This is nothing new, it's part of the process of the wood curing. The store didn't "rip you off" it sold you a product that react the way it ALWAYS reacts. If you wanted something that would never shrink you should have bought composite decking.

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