Home Depot Unethical practices Yucca Valley, California

We recently requested a roofing quote from Home Depot. At the time we had a quote from a local contractor and an estimate from our insurance appraiser. Home Depots quote was nearly double the cost figures from the others. We felt that our preference would be to do business with the larger company in case warranty issues arose years down the road. When we asked the representative from Home Depot why there was so much difference in the amount of shingles required for the same roof we were told the measurement he had were obtained from a satellite AP they are now using. This eliminates the necessity for someone to actually climb up on the roof to take the measurements.

After seeing the information we had on measurements from two different people he decided he would take actual measurements himself. His measurements were the same as the other two. After agreeing the satellite measurements were off by quite a bit he re-wrote the quote to a price that was still over the appraisers estimate as well as the other contractor but we still agreed to go with them. He wrote up the contract I signed it and gave him a check for 25% of the full cost. The day before I was expecting the roofers to begin work I got a phone call from the representative from Home Depot telling us they would not do the job with anything but the satellite measurements even though they had been proven to be wrong. It would cost us about 30% more for them to do the job.

What would they have done with the extra shingles if we had agreed to have them do the job? My guess is they would be returned to the store to be resold.  California law states that a deposit of 10% or no more than $1000 can be collected unless or until the product has been delivered to the work site. When asked, Home Depot claimed to have something worked out with the state so it does not apply to them. It is really upsetting to learn of Home Depots unethical and possible illegal practices. Since they were going to do this to us they will do it to you. Do not let them get away with it.