Home Depot homedepot.com had to wait 3 months to get a response regarding a refund, havent seen the refund yet. Internet

I started communicating with Home Depot (online) regarding my refund.  I lost the RA # to UPS but UPS stated if Home Depot stated where this package was being returned to they could track the package.  This ordeal started on 03/28/2011 with phone calls to customer service, then 4/15/2011 and then again on 5/19/2011.  I work out of town so I couldnt repeatedly call them.  They stated on 5/19/2011 that a refund was issued to me on 5/18/2011 after I threatened to report them to the BBB and to post this experience on one of the Home Depot Blogs.  Now mind you I havent seen the refund, supposedly I will get it in 5 to 7 days.  I honestly can tell you I will NEVER deal with Home Depot online department again.