• Report: #1155268

Complaint Review: Home Depot

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  • Submitted: Mon, June 16, 2014
  • Updated: Mon, June 16, 2014

  • Reported By: Deb — Elk Grove California
Home Depot
Nationwide USA

Home Depot Refuses to honor warranty on air conditioner less than 3 years old. Atlanta Georgia

*Consumer Suggestion: Warranty, Guarantee, Service Contract? Contact the Manufacturer

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We purchased an air conditioner from Home Depot in the summer of 2011.  A thrid party did thre install with Home Depot's name all over the paperwork.  This third party went out of business and we were not contacted by home depot to let us know or give us another warranty, of course we assumed we were dealing with home depot anyway.

We are now having to pay out of pocket for repairing the air conditioner because Home Depot is refusing to take responsibility.  They claim we do not have a contract with their new third party installer and we will have to pay over $400.00 per hour for a 4-5 hour repair job on coils that they may or may not agree to cover, we will have no choice but to use who they say no matter the cost.  They have not contacted us on it yet.  We have already had to pay over $400.00 just to find out why the freon was leaking in the first place and was forced to go through their third party installer.  They would not accept anyone elses report. 

Is it just me, or does this sound wrong on so many levels.  I am certain we are not the only ones who bought an air conditioner from home depot and their third party installer went out of business.  The home depot we bought it from was located in Elk Grove, CA.

If there is anyone out there, please help.  We have not had an air conditioner all summer and we are uncertain how long it will take.  We are thinking it may be cheaper for us to buy a new air condition from someone reputable, than to pay these rediculous costs when we have a 10 year warranty on the current machine.



Elk grove, california

This report was posted on Ripoff Report on 06/16/2014 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/nationwide/Home-Depot-Refuses-to-honor-warranty-on-air-conditioner-less-than-3-years-old-Atlanta-Ge-1155268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Warranty, Guarantee, Service Contract? Contact the Manufacturer

AUTHOR: brain1stmouth2nd - ()

Presumably this is a CA unit. First, find the original warranty, read it thoroughly, then call the maker of the unit. They are the backers of the warranty, and usually supply a list of approved technicians, though some dispatch their own service calls for covered components and labor.

This sounds more like a service contract, which is separate and apart from the warranty, or Home Depot. I've had extended warranties (service contracts) from HD; if we need service, I call the number on the paperwork and they send someone out. Service is only free for *covered* parts and labor. When it's time to renew an extended warranty/service contract, we call HD, and pay for it with them.

If the MFR is no help, then ask HD for help. By our experience and stories from others, they are the best retailer to deal with. As for the install company, HD subcontracts to them as a third party and usually cannot guarantee anything beyond the install; something here doesn't sound right. (We had a HD roofing estimate, and clearly they were not experienced enough to be estimating roofing. I'm sure we would have had to eat any additional costs.)

If the local store cannot help, ask for the Regional or District Manager, and keep going until you get a satisfactory answer - which is not necessarily the same answer you want. Check with your state Business Registry to see if the installer is operating under another name, ID, etc. If you unwittingly have a contract with them, file a complaint, or sue them in small claims court. They probably don't want their name on the subject line of that. Or call them and offer them the chance to make good, before you go further. Good luck.

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