- Report: #1155268
Report - Rebuttal - Arbitrate
Complaint Review: Home Depot
Home DepotNationwide USA
Home Depot Refuses to honor warranty on air conditioner less than 3 years old. Atlanta Georgia
*Consumer Suggestion: Warranty, Guarantee, Service Contract? Contact the Manufacturer
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We purchased an air conditioner from Home Depot in the summer of 2011. A thrid party did thre install with Home Depot's name all over the paperwork. This third party went out of business and we were not contacted by home depot to let us know or give us another warranty, of course we assumed we were dealing with home depot anyway.
We are now having to pay out of pocket for repairing the air conditioner because Home Depot is refusing to take responsibility. They claim we do not have a contract with their new third party installer and we will have to pay over $400.00 per hour for a 4-5 hour repair job on coils that they may or may not agree to cover, we will have no choice but to use who they say no matter the cost. They have not contacted us on it yet. We have already had to pay over $400.00 just to find out why the freon was leaking in the first place and was forced to go through their third party installer. They would not accept anyone elses report.
Is it just me, or does this sound wrong on so many levels. I am certain we are not the only ones who bought an air conditioner from home depot and their third party installer went out of business. The home depot we bought it from was located in Elk Grove, CA.
If there is anyone out there, please help. We have not had an air conditioner all summer and we are uncertain how long it will take. We are thinking it may be cheaper for us to buy a new air condition from someone reputable, than to pay these rediculous costs when we have a 10 year warranty on the current machine.
Elk grove, california
This report was posted on Ripoff Report on 06/16/2014 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Depot/nationwide/Home-Depot-Refuses-to-honor-warranty-on-air-conditioner-less-than-3-years-old-Atlanta-Ge-1155268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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