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  • Report: #402821

Complaint Review: Home Eq Servicing

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  • Submitted: Thu, December 18, 2008
  • Updated: Thu, December 18, 2008

  • Reported By:Jacksonville Florida
Home Eq Servicing
P.O. Box 79230 City Of Industry, California U.S.A.

Home Eq Servicing They would not take off my pre-payment penalty to get the house SOLD-Now Foreclosing! City Of Industry California

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These people are crazy at this place. I was totally current on the house and had it For Sale with a realtor. Got an offer but it was about 10,000 less than what was owed. Called Home EQ and explained that if they will remove the pre-payment penalty of 10,000 to what was owed, they would get paid in full for the house. They said NO WAY! I explained that this was a divorce and if they did not help me then they would be getting no money for the house a I could not afford to pay for it. Still said NO WAY!. Well needless to say lost the real estate deal and with this market I have had no other offers. Called them back again to see if they would remove the 10,000 pre-payment penalty again and they said NO WAY! Now the house is foreclosing. So needless to say Home Eq Servicing is eating a 220,000.00 loan because they were too stubborn too work with the customer and remove a small 10,000 pre-payment penalty. No wonder customer service is dead in the US. Thanks Home EQ for not working with me and being too self-absorbed to work with your customers.

Florida girl
Jacksonville, Florida
U.S.A.

This report was posted on Ripoff Report on 12/18/2008 02:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Eq-Servicing/City-Of-Industry-California/Home-Eq-Servicing-They-would-not-take-off-my-pre-payment-penalty-to-get-the-house-SOLD-Now-402821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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