- Report: #989126
Report - Rebuttal - Arbitrate
Complaint Review: Home Equity Lending REVIEW: Verified Safe, Home Equity Lending commitment to customer satisfaction. Only writing deals they feel will close.
Home Equity Lending REVIEW: Verified Safe, Home Equity Lending commitment to customer satisfaction. Only writing deals they feel will close.1207 Antoine suite 200 Houston, Texas United States of America
Home Equity Lending REVIEW: Verified Safe, Home Equity Lending commitment to customer satisfaction. Only writing deals they feel will close. They only put deals into processing when written LOI from their capital source is received. Home Equity Lending Inc never lost a lender, bank ..never had to buy back a bad loan since 1998. Home Equity Lending specializing in SBA, HUD, Church, multi family, hotel, RV Parks, Hard Money loans, self-storage, construction, gas stations, convenience stores. Home Equity Lending does lines of credit for businesses. Home Equity Lending Ripoff Report Verified .. as a safe business service.
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SPECIAL UPDATE: August 20 2013: Home Equity Lendings remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Home Equity Lendings is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.
To date, Home Equity Lendings has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.
Over time and since becoming a member, Home Equity Lendings has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Home Equity Lendings remains committed to improving customer satisfaction. [continued below]....
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Ripoff Report REVIEW / Home Equity Lending INC. Commitment to Customer Satisfaction
Home Equity Lending INC. joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and businesses alike.
Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.
When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is thisby working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
By Ed Magedson - Founder, Ripoff Report
Home Equity Lending INC. approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Rip-off Report.
As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, .. whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Home Equity Lending INC. did just that. The customers never contacted Ripoff Report back. After looking at the situation, we found the complaints were not true and Home Equity Lending did everything to bend over backwards to help the customers. Since 1998 and they closed 1000's of loans both commercial and residential, and to date, only 3 complaints that were unfounded. Ripoff Report does not normally give this kind of endorsement.
Home Equity Lending INC. has gone through great lengths to make sure they try and resolve any and all customer issues. Home Equity Lending INC. has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Home Equity Lending INC. has stated We believe if every borrower represented their loan request accurately that we would have 100% customer satisfaction.
HOME EQUITY LENDING INC. CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
"Home Equity Lending INC. is an independently owned, full-service correspondent lender and mortgage broker that services the entire USA and EU and has closed 1000's of loans since 1998. We usually have the lowest rates and the best deal and we do not have any up front or junk fees like most other lenders. We typically work with high net worth individuals and Law firms doing acquisition and land development deals.
We have loans with stated income and assets, construction loans, multi family, medical buildings, office buildings, hard money loans, commercial cash outs, automotive, hotel, gas stations, convenience stores, warehouse, raw land, development loans for infra-structure, business loans and lines of credit and pretty much every type of commercial loan out there. We do not do residential loans at this time.
WHY HOME EQUITY LENDING INC. IS BETTER THAN THEIR COMPETITORS
Home Equity Lending, INC tells Ripoff Report .. We usually have the lowest rate and the best deal and we do not have any up front or junk fees like most lenders and brokers.
Home Equity Lending INC. / Statement from the owner.
I would like to thank you for taking the time to review Home Equity Lending INC.. We have been in business and in the same location since 1998 and we have closed 1000's of loans both commercial and residential. We have a 0 tolerance fraud policy and are pleased to announce that we have worked with the US Secret Service in successfully putting a criminal behind bars for 15+ years for loan fraud.
We have closed 1000's of loans and have had only 2 customers that were unhappy with our service . Both deals were misrepresented to us by the borrower so they had unreal expectations. We have a binding arbitration clause in our contract so a customer will never have to pay for attorney fees should a disagreement take place that was not able to be resolved. We have resolved every customer dispute except the 3 here on ripoffreport.com and one is a double posting. (2 customers total) We have had an "A" rating with the BBB since 1998 even though we are not a paying member. We are committed to having customer satisfaction although it is impossible to reach 100% especially if the loan is misrepresented to us in the beginning.
Home Equity Lending INC. was started in 1998 when Texas home equity loans were first made legal. We have always focused on self-employed and corporate customers so having stated income and asset loans has always been our specialty. Today, we only do commercial loans. We do many loans for high net worth, foreign national individuals and law firms for development and construction. We also do a lot of Church loans and construction loans. 75% + of our business is referral based so that speaks volumes in and of itself.
We keep all of our client information private and do not boast about who are customers are. If we named them, you would have heard of many of them.
We specialize in Texas loans in large metro areas and we are very, very strong in this market. We do SBA, HUD, Church, multi family, hotel, RV Parks, Hard Money loans, self-storage, construction, gas stations and convenience stores. We also do lines of credit for businesses and have several + $25M LOC's working now for clients. If you are looking for the best deal on your commercial loan, especially in Texas, you should give us a call.
QUALITY CAPITAL RESOURCES AND LENDERS.
At Home Equity Lending INC. we pride ourselves in using the best lenders and capital resources to help our borrowers achieve the best loan results for their request. We utilize FDA, SBA, private lenders, wholesale lenders, hedge funds, insurance companies and small community banks to help our borrowers achieve the financing they request.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH .
As stated above, Home Equity Lending INC. is committed to 100% customer and lender satisfaction and has made every possible effort to ensure that all customers have a positive experience while doing business.
After speaking with the management at Home Equity Lending INC.and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give Home Equity Lending INC.a positive Rating. Home Equity Lending INC. made efforts to ensure that all customers were satisfied and they assured Rip-off Report that the business has an improved business model that features customer satisfaction as the top priority.
Home Equity Lending INC.has stated that they have added another step to insure a 0 loan fraud policy.
STATED IMPROVEMENTS FROM Home Equity Lending INC.
Theyre new policy is to always verify borrower information and wait until there is a written offer from a lender before accepting the loan and putting it into processing. We are willing to go beyond the call of good customer service and do what it takes to make things right with their customers.
WHAT TO LOOK OUT FOR IN THIS INDUSTRY
Many less than scrupulous mortgage brokers charge upfront fees. Never pay money upfront for a loan unless it is for third party reports and services which is the norm.
Home Equity Lending INC. should be your first phone call if you are looking for a commercial mortgage especially in Texas.
*Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com
This kind of dedication to customer service means that Home Equity Lending INC. will do whatever it takes to make sure their customers are properly taken care off.
In the future, if anyone has any complaints or concerns with Home Equity Lending INC., you are invited to contact them directly via email: email@example.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the companys response and to insure customer satisfaction). You can call Home Equity Lending INC.directly at 800-547-9081.
As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Home Equity Lending INC. or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. EDitor@ripoffreport.com
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.
Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel safe confident and secure when doing business with Home Equity Lending INC..
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Home Equity Lending INC. Commitment to Excellence and Consumer Satisfaction. ....
Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
..Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program team..
..by consumers, for consumers
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This report was posted on Ripoff Report on 12/30/2012 09:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Equity-Lending-REVIEW-Verified-Safe-Home-Equity-Lending-commitment-to-customer-satisfaction-Only-writing-deals-they-feel-will-close/Houston-Texas-77055/Home-Equity-Lending-REVIEW-Verified-Safe-Home-Equity-Lending-commitment-to-customer-sati-989126. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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