• Report: #1001663

Complaint Review: Home Gallery Stores

  • Submitted: Wed, January 23, 2013
  • Updated: Wed, March 06, 2013

  • Reported By: Natalie Rachel Smith — Weatogue Connecticut United States of America
Home Gallery Stores
1650 Willow Lawn Dr #201 Richmond, Virginia United States of America

Home Gallery Stores Lee Krumbein Poor Business and Shady Company Richmond, Virginia

*Author of original report: Please Read and Understand the Complaint

*UPDATE Employee: No Such Customer has purchased from Home Gallery Stores

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I have never been so disgusted by a business before. I clicked on the website after a great price came up for an item I had been looking for, the item was over $1500 so when I went to check out, I was prompted to
call and get an even lower price, I should've know something was wrong then. When I called I spoke with a lady name Sheryl who emailed me a quote with a savings of almost $400! However, when I clicked on the link
within this email, the price jumped to almost $1700!!! I was extremely frustrated so I called and was told someone would call me back! Two days later I called again and spoke with Lee (the founder's son) who claims
to be the president but clearly this is only because he was born into it, this man has no business sense whatsoever and actually told me it's a mistake that happens several times a month, I explained to him that
that was not acceptable and this man, the president of the company said to me well maybe I should buy from them because my expectations are too high and the quanlity will not be up to my standard and I would probably return it anyway!!! What idoit says that! Way to run a business Lee, you are right though, I will take my high expectations to a real company! A couple dollars in savings is definitely not worth it, stay far away from the idoit and his shady company!

This report was posted on Ripoff Report on 01/23/2013 01:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Gallery-Stores/Richmond-Virginia-23230/Home-Gallery-Stores-Lee-Krumbein-Poor-Business-and-Shady-Company-Richmond-Virginia-1001663. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Please Read and Understand the Complaint

AUTHOR: Natalie R S - (United States of America)

Home Gallery Stores, staff:

If you read the complain above carefully and understand it, you will realize that the order was never finalized because Lee Krumbien the president refused to allow the order to go thru at the price on the website. Therefore, yes there will be no order number or order in the system, because the order was never completed and refused by your company president before it was placed.

Next time, please read the complaint carefullly and understand it before you respond.  Your response makes you look really bad and shows that you responded without fully understanding the complaint above. 

This is the type of difiiculty that you will face in dealing with the support staff at Home Gallery Stores, they will respond without listening to you and it will not be relevent to your actual complaint.  They seem to spend more effort defending themselves rather than fixing their poor business practices and customer service.

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#2 UPDATE Employee

No Such Customer has purchased from Home Gallery Stores

AUTHOR: HomeGalleryINC - (United States of America)

This posting is bogus.  There is no order in our system for the author of this post.

We have identified the perpetrator and escalated this attack on our reputation to the proper agencies.

Home Gallery Stores has an A+ rating with the Better Business Bureau, and the author of this post has fabricated complaints from multiple "customers" in an effort to make Home Gallery Stores look bad.

The author of this post cannot provide a quote number, model number quoted, or quote date because the events described in the post never occurred.
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