• Report: #1000724

Complaint Review: Home Gallery Stores

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  • Submitted: Mon, January 21, 2013
  • Updated: Mon, January 21, 2013

  • Reported By: William KS — San Francisco California United States of America
Home Gallery Stores
1650 Willow Lawn Drive #201 Richmond, Virginia United States of America

Home Gallery Stores Lee Krumbein held my money for months and refuse to fill or refund my order Richmond, Virginia

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I ordered a fireplace from HomeGalleryStores.com for $2782 and they billed my credit card immediately.  I didn't receive any order confirmation email but the website indicated that I should expect 6-8 weeks for delivery.  I waited over 3 months and still no delivery, I called the company numerous times to get an expected delivery date, but they never return their calls.  I called up their sales line and they refuse to tell me when it will be delivered.  I asked for a refund and they are refusing to refund my money.  I looked up their president, Lee Krumbein and spoke with him directly, he was extremely rude, dishonest, and disrespectful.  I am currently taking action against them via the credit card company.  This company is terrible, I hope that no one else makes the same mistake and orders from them.



This report was posted on Ripoff Report on 01/21/2013 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Gallery-Stores/Richmond-Virginia-23230/Home-Gallery-Stores-Lee-Krumbein-held-my-money-for-months-and-refuse-to-fill-or-refund-my-1000724. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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