- Report: #1054753
Report - Rebuttal - Arbitrate
Complaint Review: Home Gallery Stores
Home Gallery StoresRichmond, Virginia USA
Home Gallery Stores Bad quality; worse warranty; worst service Richmond Virginia
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I purchased an oversized Catnapper recliner from Home Gallery less than 2 years ago. The BOLD print boasted of "life-time warranty" etc. etc. The tiny print gave all the exceptions.
After less than 2 years, the wooden frame is broken. No one in our family is overweight (and, regardless it is a "Big nd Tall" recliner).
Response from Customer Service to my inquiry:
The parts are covered by the warranty. But shipping, handling, and labor/repair expenses are not.
In other words, We will mail you some pieces of wood and you can put them together if you know how!
1) Read the tiny print
2) Avoid Home Gallery Stores and Catnapper.
This report was posted on Ripoff Report on 05/29/2013 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Gallery-Stores/Richmond-Virginia/Home-Gallery-Stores-Bad-quality-worse-warranty-worst-service-Richmond-Virginia-1054753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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