- Report: #461184
Report - Rebuttal - Arbitrate
Complaint Review: Home Instead Senior Care
Home Instead Senior Care3100 Dundee Road Suite 902 Northbrook, Illinois U.S.A.
Home Instead Senior Care DON'T USE. Doesn't check references and rips off employees. Lies about bonus $$ in ads. Northbrook Illinois
*UPDATE Employee: Interesting...
*UPDATE Employee: ups and downs
*UPDATE EX-employee responds: Defending the disgruntle employees
*UPDATE Employee: Response to other employee
*UPDATE Employee: All business are independently owned!
*UPDATE Employee: Read the first complaint, don't be mislead by the rebuttal
*Consumer Suggestion: I am with another Home Instead Senior Care office and this is NOT my experience
This is, by far, the worst company I have ever worked for. In all their ads, they put in big bold letters "$$$$ $500 bonus for 12-hour shifts $1500 bonus for live-in $$$$" I worked for them, 5 days a week, 12-hour shifts- no overtime-- for 13 straight weeks. As of 6 months later, I have received $25 of that $500 bonus. I called TEN times about it. Most of the time no one returned my calls. When I did talk to the payroll supervisor, I got promises that of course were not kept.
Also, my first ever job was a one-day twelve hour shift on New Year's Day- I was supposed to get paid time and half. Never got the "half". No one returned my calls from the payroll office.
Their staff is terrible. I was given ZERO notice that my 60 hour a week job was ending- I found out from the client on the last day, even though the agency had known for quite some time what was happening. I found out, basically, when the transport van came to take her home from the nursing home. They never called me. I had to call them to verify. Then, while waiting for another job, they staffed me on another temporary job. This person needed VERY personal care- which is not supposed to be part of the job description-- and then the crowning glory was, a week after this job ended, they called me and told me that the live-in- whom I was relieving-- had told them she thought I was sleeping on the job. I assured them I had been awake the entire time (overnight). They told me they'd "investigate further" and then never called me again- even though I had been in constant daily contact with them (when unstaffed) for close to 6 months, working overnight with no complaints whatsoever of sleeping on the job (with plenty of nursing staff at the home to tattle on me) and the three clients I had been with LOVED me and made a point to tell the agency for me.
That was 4 weeks ago. 10 additional unreturned phone calls in the meantime. I had been a model employee- I was called in several times on my "weekend" and agreed to fill in to help them out, working 72-hour weeks twice- always on time, never left them in the lurch, and just like that, they didn't even have the decency to fire me.
These guys suck. They'll be hearing from one of the many lawyers I have in my family.
This report was posted on Ripoff Report on 06/12/2009 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Instead-Senior-Care/Northbrook-Illinois-60062/Home-Instead-Senior-Care-DONT-USE-Doesnt-check-references-and-rips-off-employees-Lies-461184. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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