- Report: #517538
Complaint Review: Home Instead Senior Care
| Home Instead Senior Care 404 Kiva Court
Santa Fe, New Mexico United States of America |
|
Home Instead Senior Care ASK YOURSELF, WHAT DO MY LOVED ONES REALLY NEED? ADULT SUPERVISION OR CERTIFIED TRAINED CARE GIVERS Santa Fe , New Mexico
*UPDATE Employee: Defining the Service
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This report was posted on Ripoff Report on 10/30/2009 04:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Instead-Senior-Care/Santa-Fe-New-Mexico-87505/Home-Instead-Senior-Care-ASK-YOURSELF-WHAT-DO-MY-LOVED-ONES-REALLY-NEED-ADULT-SUPERVIS-517538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Defining the Service
AUTHOR: Ben - (United States of America)
SUBMITTED: Tuesday, October 30, 2012
Keep in mind that Home Instead Senior Care is, and always has been, strictly non-medical. We offer companionship and home helper (light housekeeping) services. Depending on the local laws and regulations, some offices provide personal care services such as assistance with bathing and grooming.
I do apologize that you feel mislead in one way or another. This kind of feedback gives us insight into our shortcomings and how to improve our quality of service. I know that when I visit with families during care consultations, I try to be very clear about what our boundaries are and what is "beyond our level of care." At our local office, our service agreement outlines very specifically that we are "a provider of non-medical services; not licensed or insured to perform medical services;... not authorized by law to perform medical services at any time..."
It sounds as though this may not have been clearly explained or outlined. For that, I apologize. I think your recommendation to keep in contact with healthcare providers as to your loved one's level of care and needs is sound and wise. We recognize that we cannot help everyone, but we pride ourselves on helping families meet their needs and get the help they need.
Please take the chance to visit our resource website for families, caregiverstress.com to see our commitment to information and support.

