• Report: #763886

Complaint Review: Home Protect Home Warranty

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  • Submitted: Thu, August 11, 2011
  • Updated: Thu, August 11, 2011

  • Reported By: Kerry — Peoria Arizona USA
Home Protect Home Warranty
P.O. Box 550247 Fort Lauderdale, Florida United States of America

Home Protect Home Warranty Cross Country Home Services Five days after claim, and still no air conditioning Fort Lauderdale, Florida

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Sunday, August 7th we filed a claim with Home protect; our A/C mal-functioned, and our house was heating up.  We had a technician come out Sunday to repair the system; his repairs did NOT fix the problem.

Monday, August 8th, a 2nd repair tech from another company came out.  He failed to locate the problem, and left, saying he had other jobs to tend to, and he needed authorization to proceed with costly repairs he "thought" might fix the system.

Tuesday, August 9th, a 3rd repairman from a 3rd company dispatched to house; fails to fix problem

Wednesday, August 10th, return trip of 3rd technician; thinks he figured out problem, needs authorization & parts from Home Protect.

Thursday, August 11th, attempted to escalate/expedite claim with Home Protect.  They have done NOTHING to move this along. 

Five days.  No air.  No commitment from Home Protect to help move this along AT ALL.  I'm not sure that day six will get us back in our home.

This report was posted on Ripoff Report on 08/11/2011 01:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Protect-Home-Warranty/Fort-Lauderdale-Florida-33355/Home-Protect-Home-Warranty-Cross-Country-Home-Services-Five-days-after-claim-and-still-no-763886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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