- Report: #575423
Report - Rebuttal - Arbitrate
Complaint Review: Home Rentals in Bell, CA
Home Rentals in Bell, CABell, California United States of America
Home Rentals in Bell, CA H.L. Rentals Unprofessional Company took my money AND did NOT assist me with the rentals I was interested in AT ALL!!! Bell, California
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I'm on Craig's List searching for an apartment and I find one with their number listed. I call to get information on the listing and the call rep answers the phone unprofessionally (not stating their company & who she is) and hesitant to give me information about the apartment unless I come down in person with $140.
It's Saturday and I go to the office and they are layed back but are informative. I also find 2 more rentals I'm also interested in from their rental list. The main rep, who was professional, was not organized.
After I paid them then I reread there contract policy to them stating that if within 5 days, they do not provide me with at least 3 Prospective Tenant "deals" meeting my specific standards, I get a refund.
They never called me about any of my choices. I had to call them to find out. I even asked the phone rep to fax me a rental list with my specific standards and she faxes me a 14 page list, none in the area of my specifications.
After day 5, I call for a refund and the "professional" rep tells me I have to wait 90 days to get my refund. What's worse is I called the "corporate office" number listed in the contract & it's now "Yellow Cab".
This report was posted on Ripoff Report on 02/27/2010 08:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Rentals-in-Bell-CA/Bell-California-90201/Home-Rentals-in-Bell-CA-HL-Rentals-Unprofessional-Company-took-my-money-AND-did-NOT-ass-575423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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