For starters, what you have must know about Home Service is you have to sign a waiver,
stating HOme Service or its contractors are responsible for anything they break.
I called out a clogged sewer line, my sewer line runs about 140 feet where it hands off to the main line. When the plumbing company contracted by Home Serve came out, I asked them if they had a snake over 100 feet, he said it was 90 feet. I said you probably won't be able to fix this, but knock yourself out. He starting complaining about not have a clean out drain, I explained the house is 85 years old and it is led pipe. After running his 90 foot snake, to no luck he said another tech would come out with a jet router. A 2nd technician (not a plumber) came out, and after questioning my assessment of needing a longer snake, he realized his jet router nozzle would not fit in the access hole of my sewer line. He said he could make the hole bigger, when I asked him if he broke my sewer line would they fix it. He said I am responsible for all damage. This is where you should forget about using this company. I reviewed my contract and could not find any print stating this. Where you get this is when a technician comes out. I called home service they said if the contractor they called doesn't have a longer snake, they would contact another contractor. I was told I would hear from another plumber in the next hour. 24 hours later I called Home Service and was told the manager for Home Service in the Northeast would not contact another plumber and the customer does not have a say in how the repairs are made. I asked for a supervisor, was told a supervisor would contact me in 24 hours. I asked for a refund of my 120.00, which i paid 2 months earlier. They said no refunds. So I obviously don't have another 24 hours to wait for my sewer line to be clogged, so I filed a report to my credit card company, and vowed I will get the word out about Home Service and their hidden waivers. Once I get the bill from my plumber I will pursue recouping the cost from Home SErvice.