HSN, or the Home Shopping Network, has always been a company that I didn't think was worth my time or money. Though I have had friends that have talked me into trying it. After my purchase I was pleased that I had used them, it was friendly and easy to keep a Christmas gift away from prying eyes.
I am not certain why they were not able to bill me for the last two payments (as every other auto payment for various companies have been made during the time). I received a letter in my mail box (delivered on 9/3/2011) stating that they needed two more payments to be made. I am happy to make them. This letter was written on July 10, 2011, but I didn't get it in my mail box until two months later.
HSN has sent me plenty of promotional material in email. They clearly have a way of making contact if they really wanted to let me know that I needed to contact them, or are they only interested in getting new sales?
As I never received any email regarding problems with payment & since the only letter I received about it was received 2 months after they sent it. I can't see how they can justify sending an account to an outside collection agency, therefore lowering a buyers credit.
Again if HSN really wanted to correspond with a customer regarding payments, they have many mediums. The service they choose doesn't guarantee that the correspondence will be delivered at all, or that it will be done in a timely fashion. It is just assumed. If this letter was sent via certified mail, requiring a signature from their buyer so they can be certain that this bill was received by them. It would be easy enough to place in the terms and conditions of a purchase that if a bill goes to a final notice that a certified letter will be sent to verify the buyer has been notified of the past due bill.
In the end, I recognize that I still have 2 payments that they should receive. I will happily pay them now that I have seen the first notification. I would even pay for a certified letter that was never received, as an effort of good faith that they would begin a program to help keep their customers in the loop. I don't feel that HSN cares about their customers unless they are buying multiple products each week, as evidenced by consistent marketing efforts even after they refused to take payment over the phone. I realize that I could easily talk a collection agency down by at least 50% of the price I owe, but I should pay HSN "in full" just on principle.
I am open to any correspondence from HSN, and will gladly change this report once they are willing to work with me on this matter.