- Report: #225974
Report - Rebuttal - Arbitrate
Complaint Review: Home Warranty Of America
Home Warranty Of AmericaP.O.Box 4050, Northbrook, IL 60065 Northbrook, Illinois U.S.A.
Home Warranty Of America HWA denies service request for no heat when called at 12 midnight saying that it must be at least 20 degrees or colder outside for a service request Northbrook Illinois
*Consumer Suggestion: Kimberly, that sounds like a threat to me!
*Author of original report: Home Warranty of America....
*UPDATE Employee: glad you got your money back
*Author of original report: I won against Home Warranty of America......
*UPDATE Employee: learn how to read the contract
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The answering service said that it must be 20 degrees or colder outside before a service tech could be called off hours. Other wise it has to wait for normal business hours. I called back again at 2:30 am on 12/18/2006 since I am totally freezing and cannot sleep, reviewed the online HWA website and my paperwork and no where does it say that it must be 20 degrees or colder before a service tech is called or that only service during normal business hours is allowed. HWA's website says 24/7 coverage. I paid them $470 for 24/7 coverage and want heat during the winter. I want my natural gas furnace working and I want them to refund my money if they are not willing to fullfill their promise and commitment. I further want the attorney general for the state that they reside in to have this company put out of business. This company is a total rip off that has to be stopped.
Poughkeepsie, New York
This report was posted on Ripoff Report on 12/18/2006 01:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-Warranty-Of-America/Northbrook-Illinois-60065/Home-Warranty-Of-America-HWA-denies-service-request-for-no-heat-when-called-at-12-midnight-225974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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