- Report: #1122621
Report - Rebuttal - Arbitrate
Complaint Review: Home depot and its roof installers
Home depot and its roof installers2455 Paces Ferry Road Atlanta, GA 30339 Nationwide USA
Home depot and its roof installers My local Home depot ,which says Home depot corporate can help you, but its corporate office , the merry go round assigned to us, which serves only to us back to their untrained contractors who have destroyed your home as they have mine. In my case those w Destroyed the atrium of my home through bad installation, and robbed me of my new flashings they advertise to you but never install them, and use your old stuff and destroy your home in taking short cuts. I have pictures online, I had alos shared more, but I clicked the x while trying to backspace here and erased here They did a change of adress Charlotte ,? Nationwide
*Author of original report: Pre existing condition? What do you think?
*Author of original report: Adjuster come out today
*Author of original report: The third contract and some more
*Author of original report: Settlement and agreement other letters
*Author of original report: Adding more
*Author of original report: More pictures and various
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Home depot openly advertises to customers looking for a roof, a "how to" video, more specifically "how to buy a roof with them" over at You tube (on their own channel there). In this video (which I made a copy of) buying a new roof with Home Depot includes new flashings. This goes without having to ask and which was also verified to me when I did ask if new flashings were included. GAF (whose shingle they installed on my roof) is also of the opinion that flashing is minimized often, but more especially so in poor roofing installations. I can agree with that. They promise you the stars and deliver you the rain (on the inside of your home).
I haven't received anything from Home depot in any acknowledgment of being robbed of my new flashings, because I specifically requested them. So regardless whether reusing is a common practice its not one I authorized on my home, but on the contrary I specifically requested the new which they both advertise. [continued below]....
Go to Angies list and look what they did with my old flashings they put icing on them, it was like they were finger painting on my stuff, and you can see into my house through the roof.
This is almost a year after they installed the roof by the way. Now most of the cedar panels and the cedar tongue ans grrove in my atrium is water stained. Not just water stained the cedar under the roofing is warping, you can see snow through the shingles above you from within the house. I have video of the same. You can see the nails popping through into what is the home's most beautiful centerpiece. We have this 40 foot high cedar atrium in the center of our earth berm home. You come into the home through two wooden doors and your eye is taken up to it. This from the center of the home comes all the natural ligt to the rest of the home which will soon enough be under a huge hurricane tarp with a prayer to God spraye painted on it, saying, "Please God dont rain on my Home depot roof" spare us.
This is not just a couple of hundred dollar skylight this a commercial grade atrium with $11,000 of lexan glass at its top. And do you think the Home depot installers would think, "wait a second... how often do we see one of these"? Could there be a chance we could screw this up royally? Destroying all the wood beneath it in the process? Maybe break $4000 worth of the glass and make her life a living hell while trying to cut corners on a two hour Job? Which costed bout $2450 for each of those hours? All I can say is wait till you must deal with Home depot you will regret you did not read all the complaints compiled on the internet against them, maybe not though, after all there is reputation management.
If you think they treat their shoplifters bad try being a paying customer. They play games with you over there. After some months of dealing with this they have someone (pretending to be sympathetic) call you and tell you Home depot apologizes and will issue you a full refund for your troubles and also alll your damages and then revoke it. Home depot did that to us, through their operations support, they had Bola (I even have her Phone number) call me saying so much to us, only to be called back by Ellen at Home depot who tells is to disregard everything this woman (at Home depot) promised us. That sort of thing. I would have never known Home depot would do this to people. I have always shopped there since I can remember, in fact my fathers wife works at home depot. But I have these type of things documenated as to their names, phone numbers, times, and dates. Even my estimators (both Michael from Rainbow international and Laura from Ace Glass) were getting jerked around over there. They would be informed as to where to send them an email and Home depot email would be down for days, coincidence (maybe) but then they were told to send the estimates to a specific fax number and that didnt work either (all the sudden). Then I simply asked for an adress to send something to them in the mail (six times also) I got ignored instead of answered. But I must really press asking something to get an answer, even if that means asking something six times. Then with another there when I asked where to send these things certified and they would begin reciting a PO box number, and they have enough experience to know exactly what they are doing when they do that.
I have a claim open but no one there has even come to my home. The only one who come was a Home depot hired inspector because Home depot didnt like that the inspector I hired at the Glass companys prompting condemned their roof job and put a "roof replacement" reccomendation on the formal inspection report. This has been going on for quite awhile and there might not be enough room to go into curve ball thrown but they really are a nasty company to do this to their customers.
The atrium area was installed almost a year ago this month its still not fixed. They dont know how to fix it, their installers come over 6 times saying its "all fixed" and every time it was not. My atrium is ruined, I could never sell my home in this condition. I would have to tell them this home was roofed by Home depot and the was roof was condemned on a formal inspection report following many troubles with water in the home over a long period of time (now). Home depot wrangling to death over all they had costed me because of their own peoples bad workmanship. Not even GAF would say my leaks were of manufacturers error but installer. In fact my manufacturrer warranty is void simply because of the craftmanship errors. I tried so hard to avoid getting a lawyer, but now some of the bigger contractors are urging me to and stepping back from touching my home because of the liability and now my homeowners insurance has threatened to drop us if we do not get an attorney. I just want my home restored to its orginal wholeness. Its a mess in here. Water is not coming into the atrium through the wood so much where you can see it visibly so at all times but the insulation is pretty damp under (and in between) where it was supposedly fixed for the 6th time by Home depot.
I wouldnt even have known how large a problem we even had if it had not been for other contractors (even the Ace glass)contractors urging us to get an inspector out to my home. I mean how often does someone walk on their own roof? And these were only on our roof (after) because they were replacing the glass the Home depot installers broke.
So anyway, its a catch 22, you go with home depot because your old like me and remember the good old days when they werent riding off of the fumes of their former reputation, because I'm not even seeing where fumes even exist in this one.
If I let them fix it, they just make it worse or spend more and more time at my house for nothing because they dont know what they are doing. I have roof band aids all the other contractors who come to look at it laugh at. They ask, Home depot actually did that? To look at my roof is to see work a five year old can perform. to even hear these guys describe what they believe the home depot installers were trying to do is nonsense.
I am a disbled veteran who has a VA loan, who had an old roof that was doing just fine, and as we approach our older years and since I cannot get around so well now, we thought to take care of the roof over our heads first and foremost and thought we were doing just that by going with home depot but the company deals corruptedly with its paying customers. And everything I read on the internet about them (for the most part) resounds in me as true to what they say and I have likewise experienced in some way along side of them.
I was simply trying to be a good steward of my lenders property, because we certainly dont own it. And in seeking to maintain its decent condition through our old age in a sinking economy we would have been glad for our roof if it were any good. We simply paid $18,000 for all our current problems.
Theres word Home depot will be offering us a refund, but this was a credit card transaction. It didnt need to be we deliberately jumped on doing that because there is often a measure of protection with doing so as there is with any mastercard or visa. I assumed on that one, and now we are told we will just get an in store credit on our card.
But we cannot pay another roofer to roof our home with a store credit. So you see this is what they do too. I wanted CMS roofing of SC to re roof our roof, but cant pay them with a Home depot credit card to do so. But they know this, their offers are usually insincere also, as they were with Bola's offer, they will turn at the next phone call. Their stipulation for us (now) is to prove we have taken our shingles off first, then they will refund. Run that through your own head without me taking up too much more space. You roof is warping, and you can see outside, your insulation is becoming wet, home depot doesnt know what they are doing, they have ripped us off of flashings, installed old leaky ones, its been a year, the insurance company is threatening to drop us unless we get a lawyer and resolve this issue. The cost of the roof (in an in store credit only) pays no labor out to the new installers. And then you land on a roller coaster ride of bad roofing jobs withHome depot who couldnt fix it before and is denying it has anything to do with using my old flashings with holes in it.
They just dont know what they are doing, even contractors crack they love Home depot because if it werent for them screwing up jobs they wouldnt have their own jobs. And none of them trust Home depot to get involved because being burnt by them (whether home owners or contractors) the news travels fast within those circles.
I have tons of pictures, videos, inspections all email exchanges, all letters and documentation a years worth.
A decent class action suit (here maybe) might fall in the category of fraudulent advertising or even theft for that matter. But you might see what I mean if you would watch their video over at their Youtube channel on flashings being included in their roof installations. The video is called "How to replace your roof with Home depot" at 1:15 seconds in. I copied it in case it goes missing. Even their online ads, and my in home estimator (from home depot) confirmed so much that day he come out, and likewise he still does because I have since contacted him this past month and he indeed says they are included, and that was included in what he sold me. Even when I called around investigating at the stores installation depart, because I will pull a John Stossel and investigate if others within the orange apron sect are saying so much also, and they were.
But read up on how its often the flashings that cause alot of the roof problems (look now at mine) and all the damages coming of it. All my old flashings not even installed right (with holes and all) and if only they were new and installed correctly other roofers wouldnt be demanding their roof install come off too so they could install another.
I bought a roof, it leaks, I bought flashings I was robbed of those, I need it fixed and they dont know how to fix it, I would be thrilled if they just took what was given them and just give it to CMS to fix it, they came highly reccomended to be capable of fixing this job and making it absolutely right for us.
Home depot would rather we die then make this bad roof job right.
They would rather play games, but please Home depot come take your shingles off my roof if you want them and just give my roof monies to CMS roofing to fix our residence and restore it back to the dry home it was, please, please please.
We just want a working roof, not money or credit, so please whatever is due us (from the monies paid to you) take and grant to CMS to help us out of this fix you have put us in and stop playing games.
This report was posted on Ripoff Report on 02/10/2014 06:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Home-depot-and-its-roof-installers/nationwide/Home-depot-and-its-roof-installers-My-local-Home-depot-which-says-Home-depot-corporate-ca-1122621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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