- Report: #1020501
Report - Rebuttal - Arbitrate
Complaint Review: Home secuirty Store
Home secuirty Store1760 Chicago Ave. Suite L21, Internet United States of America
Home secuirty Store save your money and time, Internet
after 30 days your stuck with what ever you bough NO RETURNS. Thats only one part of the problem. The system is so complicated to hook up my son waited on the phone for one to two hrs on hold for help. Once he waited one hr, a tech came on to help, shortly there after stated he need to take a lunch break. My son waited an additional one hr for help again. This went on for a good week. Every time he ran into a problem he had to call back. Once he waited on hold for two hrs and finally gave up. He learned later they had closed leaving him and who knows how many others on hold. Today one year later 2/25/13 our security system has quit working. Fixing it is out of the question. When I researched before buying this unit the negative reviews didn't show up online like they do today.. All my home security equipment will go in the trash.
Its useless. The cost of the same equipment with whom we purchased is half the cost and comes pre programed. Home security does not, you the installer does that. Home security will claim excellent customer service, NOT true and they will claim they have non contracted installers if you need some help. NOT true. The new system I purchased has excellent reviews with yelp, nor does it exist on rip http://off.com home security does.
This report was posted on Ripoff Report on 02/26/2013 11:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Home-secuirty-Store/internet/Home-secuirty-Store-save-your-money-and-time-Internet-1020501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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