• Report: #908198

Complaint Review: HomeDepot

  • Submitted: Sat, July 07, 2012
  • Updated: Sat, July 07, 2012

  • Reported By: Sue — Charleston United States of America
HomeDepot
2008 Magwood Dr Charleston, South Carolina United States of America

HomeDepot Price match guarantee Charleston, South Carolina

*Author of original report: Home Depot

*Consumer Comment: Your report is a little unclear...

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Home Depot had washer & dryer for $749.00 each which I purchased to be delivered later. HH Gregg had same set for $649.00 each. So I went back to HD & asked about price match & they wouldnt do it because HH Gregg charged more for extended warranty. It didnt matter on the individual price of the machines so I cancelled my order at HD & they lost out on a $2300.00 sale plus a rude customer service person.

This report was posted on Ripoff Report on 07/07/2012 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/HomeDepot/Charleston-South-Carolina-29414/HomeDepot-Price-match-guarantee-Charleston-South-Carolina-908198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Home Depot

AUTHOR: Sue - (United States of America)

Home Depot didnt care the washer & dryer & pedastals were cheaper elsewhere, She said the price match guarantee was only good for the total purchase price for everything. HH gregg chargeg 69 for delivery & their extended warranty was higher but was for another year. so therefore my total bill was higher. I could have gone back & had HH Gregg write another invoice without extended warranty but I figured the price match was on an tangible item. I read three huge posters in store & none of them state this policy!
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#2 Consumer Comment

Your report is a little unclear...

AUTHOR: Ken - (USA)

Was your price at Home Depot $749 ea including extended warranty? Did H H Gregg charge $649 ea PLUS additional for an extended warranty? Are we comparing the same things here?
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