- Report: #1121738
Report - Rebuttal - Arbitrate
Complaint Review: HomeServe USA Repair Mgmt Corp
HomeServe USA Repair Mgmt CorpPO Box 51442 Boston MA, Select State/Province USA
HomeServe USA Repair Mgmt Corp AMT Warranty Corp Deceptive Marketing Boston MA Nationwide
*UPDATE Employee: HomeServe USA provides heating service plans to over 35,000 Boston area residents
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HomeServe USA Repair Management sent me by mail a soliicitation to sign up for a home heating equipment service plan. It looked like a bill, obscured the name of their company (most notably on the return postage-paid envelope), and appeared to try to mimic the appearance of a renewal notice from a company that a recipient might previously have dealt with. It solicited me to select a maintenance plan without a clear description of the nature of the offer (which in turn supported the appearance that this was a business with whom I already deal). It solicited a credit card or bank number, and authorized recurrent billing or direct withdrawals from the bank account. It arrived in early February, and urged a quick response within 30 days, creating a possibility of consumer confusion that heating service might be in jeopardy if one failed to respond.
This has all the earmarks of a deceptive seasonal offer, aimed at elderly people, to create a false urgency that might otherwise counsel closer checking, for the purpose of securing a signed contract to buy something for which the customer might have no need or interest.
This report was posted on Ripoff Report on 02/07/2014 10:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/HomeServe-USA-Repair-Mgmt-Corp/Boston-MA-Select-StateProvince-02205/HomeServe-USA-Repair-Mgmt-Corp-AMT-Warranty-Corp-Deceptive-Marketing-Boston-MA-Nationwide-1121738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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