The owner kept my security deposit claiming damage to the apt. He reported the damage a week after I had checked out. I emailed Home away and this was their response:
Were so sorry to hear about your negative experience. We certainly appreciate the time and effort made to communicate this unfortunate situation. We want all of our travelers to have a positive experience.
According to our complaint process, we have taken the following actions:
1. We recorded your report as a formal complaint on this vacation rental owner's or property manager's account.
2. We forwarded the details of this complaint to the owner or property manager in order to give them an opportunity to respond.
Thank you again for bringing your experience to our attention. We sincerely hope a mutual resolution will be reached shortly.
U.S. Trust & Security Specialist
VRBO HomeAway and VacationRentals
You are on your own with Homeaway. I did dispute the charge with my credit card to no avail..Homeowner wanted me to send him a check saying he wasn't paid by the credit card. I have my statements to show I paid...