- Report: #371851
Report - Rebuttal - Arbitrate
Complaint Review: Homeaway.com
Homeaway.com3801S Capital Of Texas Hway2 S 150 Austin, Texas U.S.A.
Homeaway.com permits renters to post libels Austin Texas
*Consumer Comment: Homeaway.com & vbro.com refuse to publish negative reviews
*General Comment: Libelous comments by renters
*Author of original report: Government determines that Homeaway response is UNFAIR
*Author of original report: Trey Herschap refuses a refund from Holiday-rentals.com and sends an agreement for an invalid jurisdiction
*Author of original report: Conflicting responses from Trey Herschap corporate counsel Austin, Texas and Support
*Author of original report: Homeaway Response
*Author of original report: Reply from Trey Herschap Homeaway Corporate lawyer in Austin, Texas.
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The management of the holiday-rentals.com company in England will do nothing to assist in this situation. In fact when you phone to explain they rudely terminate the call.
Holiday-rentals.com is owned by Homeaway Inc of Austin, Texas which owns similar holiday property websites in the US, France and Germany. Homeaway's chief investor and chief executive Brian Sharples. a Stanford MBA and former management consultant is fortunately more attuned to customer relations. He can be contacted on firstname.lastname@example.org and homeaway.com management team can assure the removal of libels placed by renters who are using defamatory posts as a way of trying to extort money from owners. Homeaway.com but not holiday-rentals.com will remove the offending post and the advertisement. It remains to be seen whether home-away.com also ensures a refund, of the substantial fees for placing advertisements on this site. Holiday-rentals.com ignores this requirement of mitigation under English law.
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This report was posted on Ripoff Report on 09/11/2008 01:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Homeawaycom/Austin-Texas-TX78704/Homeawaycom-permits-renters-to-post-libels-Austin-Texas-371851. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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