- Report: #400262
Report - Rebuttal - Arbitrate
Complaint Review: Homeaway.com
Homeaway.com3801 S. Capital Of Texas Highway, Suite 150, Austin, Texas 78704 Internet U.S.A.
Homeaway.com Vacationrentals.com HomeAway.com VacationRentals.com DECEPTIVE ADVERTISING - NO WAY TO GET YOUR MONEY BACK Austin Texas Internet
*Consumer Comment: Dealing with Homeaway, Austin Texas
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And this disclaimer also says that non-monthly subscriptions (yearly?) quitting within 30 days will be charged a $75 service fee. How can that in ANY WAY be advertised as risk free ??? They are liars.
For a $29 signup service perhaps I should have considered hiring a lawyer at $300/hour to review the 6000 word "disclaimer"...
Their counsel can be reached at email@example.com or TreyHerschap@homeaway.com, (512) 493 4311 if you want clarification of their policy or position.
I provided him the text of my complaint but his only response has been for me to call him directly which I won't do as I want all communications with this company in the written record. I have offered to discuss the matter further through email.
Trey did not refute anything in the complaint. (Though in fairness he just didn't respond to it. I was giving him notice that I intended to bring this complaint to others.)
DO NOT DO BUSINESS WITH THEM. They mislead you to get your money promising a "risk free" experience but in fact your money is gone.
Note: My listing through them didn't receive a single response though it got lots of responses from craigslist.
See also further discussion of this company on this site at:
New York, New York
This report was posted on Ripoff Report on 12/11/2008 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Homeawaycom/internet/Homeawaycom-Vacationrentalscom-HomeAwaycom-VacationRentalscom-DECEPTIVE-ADVERTISING--400262. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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