- Report: #528943
Report - Rebuttal - Arbitrate
Complaint Review: Homecenter.com, Brian Okin
Homecenter.com, Brian OkinInternet United States of America
Homecenter.com, Brian Okin Brian Okin, Bad Customer Service, Lack of Communication, Predatory and Unfair Business Practices, Unethical Leadership, Internet
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My order was delayed twice. After the second time my repeated requests for an updated shipping date were IGNORED for 1-1/2 weeks. I spent a total of 25 minutes on hold before I was told they had no idea when I would get it, but would update the online system as soon as they knew. Today is Nov 25th, and my online order status still says they intend to ship my product Nov 11th.
Without any communication from them, I had no choice but to purchase from somewhere else, and sent in a cancellation notice as required. ONLY THEN was I IMMEDIATELY contacted (on a Sunday) and told "it was too late and I'd have to pay 25% restocking". I requested a 100% refund and was denied multiple times, being offered only repeated hollow apologies for delays and lack of communication.
They've now had my money for nearly 7 weeks and I still don't have my product. I'm not sure it will ever arrive, and if it does, I don't need it anymore, but I am not going to be strong-armed into paying a restock fee that was created by Homecenter's total lack of customer service or communication.
Further, the entire time I was delayed I was harassed with automatic responses that included offers to ship the product immediately (for an outlandish fee) with their "Quick Ship" program. I'm convinced after reading other reviews and from my own experience that the delay and poor communication is a tactic to get customers to yield to unreasonable fees.
It's just plain criminal, and after trying to settle this with the "CEO" and getting nowhere, I am currently filing a complaint of fraud with the NY Attorney General's office and the BBB. I encourage everyone else who has been screwed to do this as well. It CAN make a difference.
The only "good" news, is that I did receive my sink after only two shipping delays, but only after I called them and found that it was sitting in the warehouse awaiting the faucet. Had I not taken that initiative, I'm quite certain that I would have neither product at this time.
Readers should note that as of this writing, Homecenter's rating on another evaluation site is a dismal 1.53 out of a possible 10. The average company rating is in the range of 8.
Go and read their policies on their site before you buy. The polices are centered on earning them penalty fees for anything that happens and are as one sided as you can get. About the only time they admit fault and don't screw you is if they ship you the wrong thing. Even then, they make you fully return the first one or pay for a new one before they will send a replacement out. Given the long turn arounds and total lack of communication you'd be better off shooting your foot!
This report was posted on Ripoff Report on 11/25/2009 11:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Homecentercom-Brian-Okin/internet/Homecentercom-Brian-Okin-Brian-Okin-Bad-Customer-Service-Lack-of-Communication-Predat-528943. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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