• Report: #917396

Complaint Review: Homecenter.com

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, July 25, 2012
  • Updated: Wed, July 25, 2012

  • Reported By: Kaitlin — Mendham New Jersey United States of America
Homecenter.com
450 W 42ND ST Mail Box #39G New York, NY 10036 Internet United States of America

Homecenter.com Never received $524 credit for returned items - not even BBB can help! Internet

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I ordered shower fixtures on 05/02/2011 for $671.05. I canceled part of the order on 05/26/2011 for $146.79. I returned the rest of the order within 30 days and completely within the website guideline (requested RMA, sent directly to vender with RMA #,etc.)

I tried to contact the company numerous times and always told, Waiting for vender authorization. I finally put in a BBB complaint last August and the owner, Brian, Okin, sent me an email that still processing vender authorization. I sent another email directly to Brian, a month ago with no response. Here is the email from last Nov. "Ticket #33588 Dear Kaitlin Weatherly, I'm now waiting for the vendor to receive the return and send me the credit memo paperwork."

Currently on the website, it claims that the RMA has a status 'Complete.' However, I never received the credit on my credit card. I am desperate to get my money back, it has been over a year since  the original order. No vendor takes this long to issue a credit memo.

Update 6/12/2012: I filed a second BBB complaint.  They respond to my detailed description of the problem, with general statements, obviously not even researching any of my complaint, then finally said they could not give a credit, only a discount on a future purchase.  I wouldn't touch them with a 10-foot pole! 

This is my first bad internet experience and boy am I sorry that I did not do any research before - it has been a costly $524 mistake!  The worst part is that I should have just sold the products on ebay instead of returning them, now Homecenter has my money, the original products and I paid for shipping back to them!  Ugh - makes me ill to think about it!


This report was posted on Ripoff Report on 07/25/2012 02:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Homecentercom/internet/Homecentercom-Never-received-524-credit-for-returned-items-not-even-BBB-can-help-Int-917396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Homecenter.com

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.