Homecomings Financial Poor Customer Service Harassment Waterloo Iowa

I refinanced my home two years ago with Homecomings Financial. I did this to help finance my business. Since that time, my business failed and I have struggled financially since. Homecomings Financial uses an automated calling system when your payments are 10 days late. It calls and calls until you respond with a payment or speak to a customer servce representative and give them a date when you will send a payment or give a payment by phone. I have requested to refinance but with house values down, that will not happen.

Homecomings makes it very difficult to contact a manager or supervisor to renegotiate a mortgage. I do not have an adjustable rate mortgage but the rates I have on my two mortgages are 7.5% and 9%(2nd). I would hope that I could speak to someone regarding lowering my interest rate and allieving my financial burden. I cannot seem to get through to anyone.

Owen
Lorain, Ohio
U.S.A.