- Report: #1144842
Report - Rebuttal - Arbitrate
Complaint Review: Homejoy.com
Homejoy.com Overcharged for a Simple Cleaning and Refused to Refund San Francisco but doing business Nationwide
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Warning! Do not use Homejoy.com to clean your home. It is a scam! It is billed as an easy way to book over the Internet and have your place cleaned at a low price. However, they charge by the hour and milk the cleaning to get more money out of you. I bought a voucher for a free cleaning. The cleaner arrived (without her own vacuum cleaner, by the way) for what should have been a 2 hour job maximum. I have a 1,000 sq ft apartment that does not get very dirty. (My previous cleaner, who quit after having a baby, did a fine job in an hour or less.) The Homejoy cleaner stayed and "cleaned" for 5 hours! I did not realize that my voucher was only for 2 1/2 hours (my bad- lesson learned) and that I would have to pay for the hours in excess of 2 1/2. My place wasn't even as clean as when my old cleaner did it in an hour. When I called to complain, I was told: "I'm not sure what you want us to do. The time was provided to you." So yes, the hourly rate is cheap, but you pay for it in the end.
This report was posted on Ripoff Report on 05/07/2014 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Homejoycom/nationwide/Homejoycom-Overcharged-for-a-Simple-Cleaning-and-Refused-to-Refund-San-Francisco-but-doi-1144842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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