Homeland Housewares cheap plastic used to make spindle ripoff Internet

As I reported earlier, I spoke to Customer Services at Homeland Housewares and placed an order for a replacement motor base (my unit was under warranty). $4.99 was charged to my account and I received my motor base, which is working beautifully, well within the promised time period. I even received an email describing the usual cause of the problem I was experienceing with my Magic Bullet and how to avoid the problem in the future. The information was helpful: I realized I was rushing to remove the blender apparatus from the motor base rather than waiting for the base to stop spinning independent of my intervention. When I simply removed my hand pressure without twisting the blender, the base does not shear the bottom of the blade.
Good customer service! And I was glad for it - I have not received adequate customer service in quite a long time. When people spend their money, they would at least like to be treated with a modicum of respect and cordiality. Homeland Housewares did that for me in this instance.
BTW - I am not an employee of Homeland Housewares or any of its possible subsidiaries.

I also had problems with the plastic spindle located in the motor component of a Magic Bullet. It started shearing the underside of the blades after a year of moderate use. HOWEVER: I called Homeland Houseware's customer service department this AM, and (since I was still under warranty) was informed, by "Jackie", that my product was eligible for a replacement motor component FOR THE COST OF SHIPPING ONLY. The cost for shipping? $4.99. I was also informed that I would receive this replacement motor within 7-10 business days.

Despite the inconvenience, if I receive this product as I was informed, I would say this is pretty good service. Yes, I would have liked the component to last several years, but products across-the-board seem to fall horribly short of that mark.

And, yes, I checked to be certain that this would be the only charge to my account BEFORE paying for the S/H.

So, we will see. . .I'll post back after I receive the product.

I also had problems with the plastic spindle located in the motor component of a Magic Bullet. It started shearing the underside of the blades after a year of moderate use. HOWEVER: I called Homeland Houseware's customer service department this AM, and (since I was still under warranty) was informed, by "Jackie", that my product was eligible for a replacement motor component FOR THE COST OF SHIPPING ONLY. The cost for shipping? $4.99. I was also informed that I would receive this replacement motor within 7-10 business days.

Despite the inconvenience, if I receive this product as I was informed, I would say this is pretty good service. Yes, I would have liked the component to last several years, but products across-the-board seem to fall horribly short of that mark.

And, yes, I checked to be certain that this would be the only charge to my account BEFORE paying for the S/H.

So, we will see. . .I'll post back after I receive the product.