interference
  • Report: #279169

Complaint Review: Homeq Servicing

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  • Submitted: Tue, October 16, 2007
  • Updated: Fri, October 26, 2007

  • Reported By:houston Texas
Homeq Servicing
P.o Box 13716 Sacramento, California U.S.A.

Homeq Servicing charging me more than 7,000 dollars for what they claim was an insurance lapse Sacramento California

*UPDATE EX-employee responds: Some advice

*Consumer Comment: Whut? Homeowners Insurance

*Consumer Suggestion: Lapse in insurance

*Consumer Suggestion: Contact info for CEO and Chief Financial Officer of Homeq

*Consumer Suggestion: Contact info for CEO and Chief Financial Officer of Homeq

*Consumer Suggestion: Contact info for CEO and Chief Financial Officer of Homeq

*Consumer Suggestion: Contact info for CEO and Chief Financial Officer of Homeq

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homeq service inc claimed i was behind two mortgage payments and threatend to forclose if i didn't pay 3,000 dollars up front. my mortgage amound was 1,200.00 so i was puzzled why they were asking for three thousand. they claim that they had included the first payment for a penalty of 7,000 dollars for an insurance lapse of 2 months. so my mortgage went from 1,200.00 to 1,900.00 for twelve months!

Cardiotech1
houston, Texas
U.S.A.

This report was posted on Ripoff Report on 10/16/2007 08:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Homeq-Servicing/Sacramento-California-95853/Homeq-Servicing-charging-me-more-than-7000-dollars-for-what-they-claim-was-an-insurance-l-279169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE EX-employee responds

Some advice

AUTHOR: Previous Employee - (U.S.A.)

One thing that every mortage company or servicing company does is, pay your homeowners insurance if there is a lapse. Whatever you do, do not let it lapse for even 1 day. The insurance that was added is not from Homeq. They have to obtain insurance from ZC Sterling Company, so Homeq does not set the price of the new insurance. Have you faxed in your decleration page of your insurance policy to them? Once they start paying your insurance they will continue to even if you get a new policy because they are not aware that the home is insuranced and by law they have to keep the home insured at all times.Try to get a breakdown of the dates the insurance lapsed and then make them explain every penny on the insurance. When Homeq gets that insurance they buy a whole year, not just the 2 months you let it lapse. If you fax in that information they should not keep covering your property. As far as what you can do about the policy they had already put on there for 1 year, I'm pretty sure you will have to pay that policy in full. It depends on how long the insurance has been on there.

I know that you probably do not want to answer the phone when Homeq calls but, every agent gets an icon on the screen when a loan is getting ready to have "LPI" (lender placed insurance) added to the account. The agent should and will tell you. They also send a letter before the add it. They don't always call just because you are late. Due to the collection laws, when they call and get your voice mail they can say anything more than their name, company and phone number. It is important to stay in contact with your mortgage company. If you ever have a lapse again call immediatly and get your insurance company to work with you every way they can. ZC Sterling insurance is on average 3x higher than regular insurance. I do remeber certain times when certain people wanted LPI because the home was so old no other insurance company would cover it.

I hope this helps a little.
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#2 Consumer Comment

Whut? Homeowners Insurance

AUTHOR: Tired And Tattered - (U.S.A.)

Whut? We all know you are one of the ripoff artists for HomEq. Telling more of your lies. Chances are Cardiotech1 never got the letters that you NEVER sent out. Cardiotech1 you need to send copies of your homeowners insurance certified mail. Make copies of your certified receipt and send it return receipt. This is the only way that you have any assurance of it not getting thrown out or MISPLACED by the scam artists at HomEq. The only fairly safe way to send ANYTHING, including your payment is certified. Otherwise they never seem to "receive it"????
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#3 Consumer Suggestion

Lapse in insurance

AUTHOR: Whut? - (U.S.A.)

IF you did not have a lapse in homeowners insurance...all you need to do is submit PROOF of coverage, if you have the proof and are not submitting it you are causing the burden on yourself...so stop complaining. IF you did not have the insurance read your Deed or Mortgage you signed giving permission for your lender to pay any insurance and or taxes as needed. I am sure you received at least 2 letters requesting proof of coverage and didn't furnish it, if you changed homeowners insurance your previous carrier sent the servicer a cancellation notice and without YOUR furnishing the proof of new coverage how is anyone to know who your insurance company is?
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#4 Consumer Suggestion

Contact info for CEO and Chief Financial Officer of Homeq

AUTHOR: Linda - (U.S.A.)

Here is contact information for the CEO and Chief Financial Officer at HomeQ.

Art.Lyon@homeq.com
Keith.becher@homeq.com

916-339-6314

Here is also the number to the executive offices of Barclays Capital, they own Homeq

212-412-7559.

Good Luck.
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#5 Consumer Suggestion

Contact info for CEO and Chief Financial Officer of Homeq

AUTHOR: Linda - (U.S.A.)

Here is contact information for the CEO and Chief Financial Officer at HomeQ.

Art.Lyon@homeq.com
Keith.becher@homeq.com

916-339-6314

Here is also the number to the executive offices of Barclays Capital, they own Homeq

212-412-7559.

Good Luck.
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#6 Consumer Suggestion

Contact info for CEO and Chief Financial Officer of Homeq

AUTHOR: Linda - (U.S.A.)

Here is contact information for the CEO and Chief Financial Officer at HomeQ.

Art.Lyon@homeq.com
Keith.becher@homeq.com

916-339-6314

Here is also the number to the executive offices of Barclays Capital, they own Homeq

212-412-7559.

Good Luck.
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#7 Consumer Suggestion

Contact info for CEO and Chief Financial Officer of Homeq

AUTHOR: Linda - (U.S.A.)

Here is contact information for the CEO and Chief Financial Officer at HomeQ.

Art.Lyon@homeq.com
Keith.becher@homeq.com

916-339-6314

Here is also the number to the executive offices of Barclays Capital, they own Homeq

212-412-7559.

Good Luck.
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