- Report: #364981
Report - Rebuttal - Arbitrate
Complaint Review: Homes Club - E-Club
Homes Club - E-ClubNationwide U.S.A.
Homes Club - E-Club Charged My Credit Card Without Authorization Nationwide
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I called the number and waited... and waited... so I googled the name of the company as it was provided in the recording when my call was first "answered". I found the rip-off report instead of a company website.
I am even more on the deffensive, as the customer service rep finally picks up. I ask him where he got my credit card information and who authorized for these services. He says that they are a "sales partner" to DishNetwork and that he can access my account if I give him my home phone number.
I tell him that I will not be providing him with ANY personal information as I did not recognize nor authorize any of these services. The rep says that DishNetwork probably signed me up for this and I missed it in the agreement since I am a new subscriber... I say "new subscriber... I have been at DishNetwork for YEARS and this is the first I ever heard of any protection plan from some outside company".
I tell him to cancel whatever it is I am signed up for... He says if I give him my DishNetwork information he can cancel it for me... Again, what did he not understand about me NOT giving him any personal information... I tell him that I will call DishNetwork and work it out with them since they allegedly signed me up for this plan.
I talk to a DishNetwork rep that says she has never heard of this company and they do not sign-up their customers to protection plans offered by E-Club. She puts a note in my file and I tell her she should consider putting a warning on their website or warning other customers of this kind of activity.
Good news is when I called my credit card company they removed the charges to my account and will be contacting E-club or Homes Club, or whatever it is they are calling themselves and will cancel any furture attempts they make to charge my card.
This report was posted on Ripoff Report on 08/20/2008 12:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Homes-Club-E-Club/nationwide/Homes-Club-E-Club-Charged-My-Credit-Card-Without-Authorization-Nationwide-364981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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