- Report: #565094
Report - Rebuttal - Arbitrate
Complaint Review: Homes.com Agent Advantage
Homes.com Agent Advantage325 John Knox Rd, Blgd L Suite 200, Tallahassee Fl SanDiego, California United States of America
Homes.com Agent Advantage Took $1,500 for a web site, never provided one and now, 4 months later, will not respond to refund requests. SanDiego, California
*General Comment: Agent Advantage took advantage of me too!!
*General Comment: Name Drop
*Consumer Comment: Homes.com and Agent Advantage web sites
October 2009 Agent Advantage sales person David Brown contacted me regarding a custom web site. I have been a happy customer for 8 years and was looking to increase my exposure. Over several calls we detailed the features I was looking in writing and reviewed each line. David assured me that it could all be done and repeatedly guaranteed me I would be satisfied.
I paid $1,500 up front as required, a little nervous but based on our 8 year history I was confident they would be great. I followed through the process and was assigned a web designer. Prior to our first meeting I provided example sites, a detailed list of features David Brown and I has agreed to and URL's where I had deposited content for use on the site.
Over the period of the first month to 6 weeks the web designer was able to redraw the basic layout of the example site, without content or functionality. I provided content such as free reports, web based custom calculators, homeowners kits and developed educational videos for the site. [continued below]....
About 2 months into the design little progress had been made and the designer was making excuses why certain items could not be done, by him. The feature list agreed to was being eliminated item by item. Had a cordial conversation with Chrissy, his supervisor referencing back to the original agreement. After this conversation all communication from Agent Advantage ceased.
2 plus months into the process I had been trying to contact the David Washington the designer, Chrissy his supervisor, and David Brown the sales person but no one would respond. I finally got a response by going onto their chat session. Learned I had been put into retention. From there nothing much happened. No discussion of web sites, features, solutions or other communication indicating any actual action was being taken.
3 months into the process, after a multitude of attempts to get the ball rolling on the stalled process I finally gave in and requested a refund. That was on 1/20/10. I got an acknowledgment of receipt of the request but no refund or follow up. Continued to attempt communication with no results or solutions. Resent the request on 2/2/10. Still no response.
I'm out of time and patience trying to chase this down and now must go outside their system to seek help.
This report was posted on Ripoff Report on 02/05/2010 02:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Homescom-Agent-Advantage/SanDiego-California-92121/Homescom-Agent-Advantage-Took-1500-for-a-web-site-never-provided-one-and-now-4-month-565094. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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