• Report: #957333

Complaint Review: Homeward Residential Inc

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  • Submitted: Fri, October 19, 2012
  • Updated: Wed, October 24, 2012

  • Reported By: Prakash — Herndon Virginia United States of America
Homeward Residential Inc
PO BOX 619063 Dallas, Texas United States of America

Homeward Residential Mortgage Payment debited but not showing in the monthy statement and payment history Dallas Texas

*Author of original report: Homeward Residential mortgage

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My home mortgage was originally with JP Morgan Chase, they sent  a mail of transfer to Homeward Residential Inc during the last week of August 2012. The transfer to Homeward was not going to happen until Sep 16, 2012.

As per the instruction I made the Sep 2012 payment to JP Morgan Chase. This payment was debit from my bank account and the check was signed by Homeward Residential. I have a copy of the check with their signature as a proof of receipt.

On Sep 28, 2012 scheduled the Oct 2012 Mortgage from my bank and this payment was debited on Oct 1, 2012. When I go online to the Homeward website my sep 2012 payment is not reflected however the Oct 2012 payment is reported.

I called Homeward on Oct 1, 2012 to report the missing Sep 2012 payment. Initially they claimed this payment was never received. I had to explain the situation and provide the date and check number. They agreed the payment was received for sep 2012 and will update their records in 7-10 days.

I received a mail from Homeward that Oct 2012 payment is due when I already paid. I called again on Oct 18, 2012 to follow up the missing Sep payment. I had to call 5 times on this day and was put on hold for 35 minutes and finally the call disconnected. I was determined to get to the bottom of the issue and kept calling until finally was asked to provide the proof of payment by FAX.

I sent the fax copy on the same day and tried to call back but could not get the person who I discussed the sep payment issue. 

Today Oct 19, 2012 called Homeward and left a voice messsage to the supervisor. Immediately received a call back from Homeward. Again had to go over the same issue of why Sep 2012 payment was not reflected in my account. It took several patience minutes to explain and staff at Homeward finally got it. Now they claim the Sep 2012 payment was received but not sure why it is missing the update to my account. They had to open a "Task" to investigate this issue, and advised me to call back on Oct 23, 2012, i will update the post...

My experience with the Homeward Residential has been very bad...I am not sure in this day and age how a simple payment received can go missing without any trace. Is anyone out there have faced similar issues dealing with Homeward Residential. 

One last thing - I was lucky to have the copy of check with Homeward Residential sign. Otherwise who knows they would not have accepted any level of explanation.

 


This report was posted on Ripoff Report on 10/19/2012 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Homeward-Residential-Inc/Dallas-Texas-72561-9063/Homeward-Residential-Mortgage-Payment-debited-but-not-showing-in-the-monthy-statement-and-957333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Homeward Residential mortgage

AUTHOR: Prakash - (United States of America)

Today, Oct 24, 2012 I received in the mail a notice from Homeward Residential that my payment is now delinquent and if I don't pay my mortgage by end of the month, I will be incurring late fees and will be reported to the credit agency.

Though I have already paid my mortgage prior to the date of this letter, They may report me to the credit agency even if I have already paid my loan on time.  

Homeward Residential staff confirmed Ricardo Kelly confirmed the receipt of payment and also I faxed the copy of Sep, 2012 check. They confirmed receipt of fax and payment but were unable to locate the payment and had to create "task" in their system to track the payment. 

I never had this problem with JPChase Morgan. Reading the feedbacks from other ex-Chase loan holders who got transferred to Homeward Residential, it is very scary to continue dealing with this company.

I have made several attempts to reach Ricardo Kelly and his supervisor Ellia Ordaz and left voice message but till date have not received any response. Also wrote messages on Homeward website and got confirmation they have received the message and someone will investigate. 







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