• Report: #908188

Complaint Review: Honda Cars Of Katy Texas

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  • Submitted: Sat, July 07, 2012
  • Updated: Mon, August 06, 2012

  • Reported By: Jack — Houston Texas United States of America
Honda Cars Of Katy Texas
2101 Katy Freeway Katy, Texas United States of America

Honda Cars Of Katy Texas Kemosabe Motors LLC Katy Texas Honda Dealership. A surrel experience of lies, deception, half-truths, omissions and greed Katy, Texas

*Consumer Comment: classical cloned job, very honor to matter

*Consumer Comment: great advice jim

*UPDATE Employee: Response from Honda Cars of Katy

*Consumer Comment: I have no life

*Consumer Comment: Who's rebutting?????

*Consumer Comment: Who's In Charge Here????

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As I try to remain civil, it is with the utmost restraint.  We purchased a new car from the Katy Texas Honda Dealership located at 21001 Katy Freeway and owned by a Dallas based absentee owner who has named his company Kemosabe Motors, LLC.

I have never witnessed such deception, mis-information, diversion tactics and unfiltered lying in all of my days.  This was an experience that refused to end.  The lack of business morals that the sales and (especially) the finance department exhibited is simply beyond description.  As I replay it in my mind (and try to catalogue it) I am frequently without words.  It was - as I have stated - the most surreal purchasing experience in my days.   Lies after Lies.  You catch them in a lie and they are so very well coached and immediately evasive.   This dealership will stop at nothing to take your money.  

Did you know?
1)  If you buy a used car there is no owners manual in it?  None of them?  Why?  Maybe the dealership does not want you to know the previous owner or see records or know where the car was actually purchased from.  Ask the salesman and he will of course "know nothing about it".
2)  When you  go to the finance office you are on Audio and Video?  It is recorded.  The finance manager says that "he was told it was legal."  Does that include when he leaves the room?  Is it still legal to record a conversation that you are not a party to at that point?  So, expect the finance man to leave the room several times and go back and watch and listen to your conversations.  It is a despicable dirty practice.
3)  You will be pounded and pounded until you buy the extended warranty that you may try to refuse.  It is RESENTLESS.  Do not expect to be told all of the facts either.  No one is going to tell you that there is a deductable.  No one is going to tell you (or show you) who actually insures the police? 
4)  READ everything.  REPEAT!  READ everything.  You will NOT be given time to even scan the documents that you are being asked to sign.  While you are signing your name the next document is being explained in a micro-synapsis.  They do NOT want you to see what you are signing.  When you read those documents after you leave, you will see that the micro-synapsis given was technically true.  It was just terribly incomplete.  They throw you an innocent 3 second explaination (while you are busy signing the previous document) hoping that you do not take the time to read the add ons that are also included.  So READ.  Better yet!  Do not sign anything until you have read all of the documents.  DO NOT start signing the documents until you have read ALL of them
5)  You will be shown cars that have a "contest premium" on them for the day/week?  Ask about others and they will have artifically inflated prices (per the salesman who is in full contest mode).

There is much more.  I could go on-and-on.  I think you get the picture.  If you just have to go to the Honda car dealership in Katy Texas, do so at your own risk.  You may want to take some audio recording equipment with you.  It is legal (so says they) and it could save you.


This report was posted on Ripoff Report on 07/07/2012 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Honda-Cars-Of-Katy-Texas/Katy-Texas-77450/Honda-Cars-Of-Katy-Texas-Kemosabe-Motors-LLC-Katy-Texas-Honda-Dealership-A-surrel-experi-908188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

classical cloned job, very honor to matter

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Team rebutt is very jealous that myself and others are fighting back against their useless 'advices'

maybe just maybe now team rebutt will pay attention butt I doubt it. Their mission is to attack attack attack anyone against  their stupid way of thinking.
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#2 Consumer Comment

great advice jim

AUTHOR: The Outlaw Josey Wales - (United States of America)

 attack attack attack, and the team calls this useful, very honor to be cloned again. Must be getting on someone's nerve. Looks like team rebutt can not take the heat. 
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#3 UPDATE Employee

Response from Honda Cars of Katy

AUTHOR: Tiffany Lively - (United States of America)

Honda Cars of Katy is committed to providing their customers with the best possible experience and service. The posting submitted here, while troubling, seems to be a hoax, and unless the poster can provide a name or actual complaint with specific details, we are treating it as such. That being said, we would like to address the utterly baseless and false claims here, in the order which the anonymous poster has presented them.

 I have no idea how to address the "lies, lack of business morals, misinformation and diversion tactics," because Jack? never supplies any details of those instances, though he's quite adamant about them.
1.Many of our used cars have owner's manuals. Some do not. We give the buyer what we're given.  We will be happy to show him the room where the manuals we do have are stored and filed. His claim that we do not have any is patently untrue. The claim that we don't want the buyer to see previous records is equally ridiculous....Carfax contains full service history and we happily supply one to any who wants it. Owner's manuals are simply that, they rarely contain any service information. On occasion, an owner may keep their service book, something different from an owner's manual, up to date and detailed, but that's a rare person. Carfax also tells where a car was purchased or traded, and I can't even think of a reason we would want to hide that. We tell people if they were lease returns, service loaners, trades and, or auction purchases.

 2. We do record all finance transactions, and each office has a fairly large poster hanging from the window stating that. How "Jack" could not have seen it is a mystery, but we clearly disclose it. We do not, however, watch or listen to the conversations that occur when the finance manager is out of the office. It is not a practice in which we engage and quite frankly is a libelous charge in nature.
3. We offer extended warranties. We have many customers who choose not to buy them. And we clearly explain the deductibles. I'm not sure what 'Jack's" idea of a pounding is, but I'm guessing, given his repeated exaggerations in his complaint, that it really amounted to us pitching the warranty and describing the benefits of it.  
4.We agree that you should read everything, but the claim that we don't allow a consumer to do that is yet another bit of misinformation Jack wants you to believe. The finance process takes quite a long time, so that our customers can do just that. We fully expect that every customer wants to read a contract they are signing, and go to great lengths to help them understand what they have signed. 
5. I have no clue what a contest premium is. I would love to ask the salesman, but have no idea who he or she might be, since this customer conveniently remains anonymous.

Every business receives it's share of complaints. I have addressed many at all the different places I've worked. Most people with legitimate complaints don't hide behind an anonymous posting, though. They tend to call and want to speak to someone about it, and if they don't get resolution, they shout their real names from the rooftop, hoping they can get anyone and everyone to listen to them. They don't make vague sweeping charges and post lies on the internet that can be proven to be untrue.

 We take legitimate consumer complaints seriously. We work to resolve them in a quick manner. But we don't at all care for consumers who post falsehoods online, about us, or any other business or entity. The internet is as full of misinformation as it is good information.
My name is Tiffany Lively. I am a manger, proud to work at Honda Cars of Katy, and readily available to talk to you should you like.
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#4 Consumer Comment

I have no life

AUTHOR: The Outlaw Josey Wales - (USA)

I intend to continue to stalk the regulars on this site and never contribute any useful content.
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#5 Consumer Comment

Who's rebutting?????

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Why it's Team Rebutt, 24/7
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#6 Consumer Comment

Who's In Charge Here????

AUTHOR: Jim - (USA)

If you had such a miserable experience, (I would have too), then who or what in the hell prevented you from WALKING OUT?????  Them, not "giving" you time to review the paperwork is pure BS.  YOU are the customer here...YOU provide them with the sale...without YOU there is NO profit!!!  Instead, you play doormat, come here to complain that YOU AGREED to be treated like garbage but then YOU tuck your tail between your legs, give them what they want...PROFIT...!  Do you suspect something just doesn't make a whole lot of sense here???  Am I picking on you?  Absolutely, but you deserve it!  Do you understand the dynamics of your role?  YOU are the customer.  Without YOU, they don't make a profit.  They need YOU...YOU don't need them!  Next time, don't ever, ever, ever go to ANY merchant hat-in-hand, leading with your chin and be ready, willing and able to play the roles of doormat, chump or sucker!  YOU are much too valuable for that.  READ THAT AGAIN....YOU ARE MUCH TOO VALUABLE FOR THAT!!!!  When any merchant treats you like garbage, DON'T REWARD them...get up and WALK OUT!!!
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