- Report: #181136
Report - Rebuttal - Arbitrate
Complaint Review: Hoodiaforfree.com - Nova Pointe
Hoodiaforfree.com - Nova Pointe2060 E. FRANCIS ST ONTARIO, California U.S.A.
Hoodiaforfree.com - Nova Pointe ripoff I ordered a free supply of product and have since received two additional charges on my bank account ONTARIO California *EDitor's Suggestions on how to get your money back into your bank account!
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lies in there terms of agreement if not understood, by stating that the 99.90 fee is automatic. A person can easily read their email for a 14 day free trial for $5.95 without reading any further to realize that they
automatically charge you $99.90.
Hoodia for Free does not answer the their phone 909-930-3097. When you dial there number a recorded message (female voice) plays saying that a customer service agent will answer your call shortly, the message is repeated a second time, then a recorded (male voice) says to enter your phone number, you then enter a phone number and the male voice recording comes and says leave a message.
Numerous emails to the company also respond with an auto reply as shown below:
Date: Tue, 28 Feb 2006 13:09:11 -0500
Thank you for contacting us!
Please note that this is an auto-reply message. Please do not reply to this e-mail as it is not a receiving mailbox.
REFUNDS: If you are contacting us regarding the charge to your account please note the Terms and Conditions of the auto-ship club clearly posted at HoodiaForFree.com.
Please be aware that if you are purchasing Hoodia Thin in conjunction with a Giveaway or Free Gift Card, you must wait for the first auto-shipment to go out and try the product first before canceling. If you cancel before then, this will void your entry, and you WILL NOT receive your Free Gift Card or Giveaway.
C/O Hoodia Thin
2060 East Francis St
Ontario, CA 91761
If you wish to cancel your auto-ship enrollment please e-mail email@example.com.
If you still have further questions please e-mail firstname.lastname@example.org and one of our team members will address your concern. Please be aware that help e-mails are only checked once daily in the afternoons.
Thank you! We appreciate your business.
ICO/NovaPointe, LLC - 2060 E. Francis St - Ontario, CA 91761
Internet Crime Must be Reported to:
If you cancel before then, this will void your entry, and you WILL NOT receive your Free Gift Card or Giveaway. C/O Hoodia Thin 2060 East Francis St Ontario, CA 91761 If you wish to cancel your auto-ship enrollment please e-mail email@example.com. If you still have further questions please e-mail firstname.lastname@example.org and one of our team members will address your concern. Please be aware that help e-mails are only checked once daily in the afternoons. Thank you! We appreciate your business. Sincerely, Hoodia Thin
Basically it boils down to this "hoodiaforfree.com" sends you an email to receive a 14 day free trial of their product 5.95. They then automatically bill after 14 days to your credit/debit card $99.90 without any followup confirmation, or by asking you for your permission to do so. There deception lies in there terms of agreement if not understood, by stating that the 99.90 fee is automatic. A person can easily read their email for a 14 day free trial for $5.95 without reading any further to realize that they automatically charge you $99.90. This is Internet Crime and must be reported to http://ic3.gov/ IC3's mission is to serve as a vehicle to receive, develop, and refer criminal complaints regarding the rapidly expanding arena of cyber crime. The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting mechanism that alerts authorities of suspected criminal or civil violations. For law enforcement and regulatory agencies at the federal, state, local and international level, IC3 provides a central referral mechanism for complaints involving Internet related crimes.
Filing a Complaint with IC3 IC3 accepts online Internet crime complaints from either the person who believes they were defrauded or from a third party to the complainant. We can best process your complaint if we receive accurate and complete information from you. Therefore, we request that you provide the following information when filing a complaint:
Your mailing address
Your telephone number
The name, address, telephone number, and Web address, if available, of the individual or organization you believe defrauded you.
Specific details on how, why, and when you believe you were defrauded.
Any other relevant information you believe is necessary to support your complaint.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
We are not lawyers.
We are not a collection agency.
We are Consumer Advocates.
...the victims' advocate
WE are Civil and Human Rights Activists
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...by consumers, for consumers
CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 03/14/2006 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hoodiaforfreecom-Nova-Pointe/ONTARIO-California-91761/Hoodiaforfreecom-Nova-Pointe-ripoff-I-ordered-a-free-supply-of-product-and-have-since-r-181136. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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