I ordered an e-cig kit around December 10, 2012. It arrived fairly quickly. It came with 2 batteries, 2 cartomizers, and a charger. Of the 2 batteries, one was good, and the other would spontaneously turn off, so I was always turning it on again. I had 2 nicotine juices to try in it, already here, and put them in the new cartomizers, one in each. Both had a terrible "burn't" taste from the first puff. I reported these problems to them and nicely requested a refund. They offered a refund on the batteries only, not the cartomizers, "because they were used" (as in "tried"). I have a transcript of our corrsponndance below. My issue is that they should have offered either a full refund, or replacement of the defective cartomizers.
Re: Order number: HECS-16898
This item came with two clear cartomizers. I love the idea, but BOTH of these tasted "burnt" within the first 4 draws, in spite of soaking the carts for some time. In addition, the KGO units turn off spontaneously. I am always hitting it 5 times to turn it on again.
I would like to return these, unless you want to try again with a replacement kit. This one is kind of useless.
Staff (Brent McCullough)
12/18/2012 7:42:48 PM It doesn't appear that you got your E-Liquid from us, can you tell me the PG/VG ratio of the juice you are using in the KGO you got from us? What you are describing is the auto lock feature of the KGO, if the button is held for 10 seconds it will go into auto lock mode and will need to be clicked 5 times to be unlocked.
12/19/2012 9:55:16 PM Re: Batteries. Note above that I said " the KGO units turn off spontaneously. I am always hitting it 5 times to turn it on again". I am well aware of how it works. But one of these batteries is always going off automatically, and I must press 5 times to turn it on again. Repeat: I am not turning it off. It does it by itself.
Re: Cartomizers, I use Creamy Joe from Dark City Vapors, 40 PG/60 VG. I also used Halo Tribeca. They do not reveal their mix. Both of these work fine in the Smoktech cartomizers with no burnt taste. I hope you are not saying that you won't stand behind these because I did not get the juice from you, are you?
Conclusion: I request a refund, and would be happy to return these to you. Awaiting your decision....
Staff (Brent McCullough)
12/20/2012 3:37:53 PM I never said that you were turning it off. Please read it agian. I asked the mix of your liquid not to set you up to tell you we don't stand behind our product if you don't use our juice, but to find out if you are using a juice that is higher in VG than it is in PG. Clearomizers do not absorb VG heavy liquids well. If you want to send it back for a refund we can do that for you, but you can keep the clearomizers as we will not refund you for them since you have been using them.
12/20/2012 9:49:36 PM One of the two batteries keeps turning off by itself, and the two cartomizers do not and never did work, being "burnt" from the beginning. You will not refund the cartomizers however because I have tried unsuccessfully to use them. I want to be clear on this for my review at the e-cig forum, yelp, and several other places. You are very foolish. Your customer is "right", and your cartomizers were not usable. You have 24 hours to agree to take back the cartomizers too. Then it is "review" time. Your choice. People should know.
12/20/2012 9:57:27 PM PS - I would recommend that you let people know if your product will not work with certain types of juices. That would be only reasonable. You did not do this.