• Report: #441700

Complaint Review: Hope For Home Owners Now - Senior Mitigation Cousultant (or Peoria)

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  • Submitted: Tue, April 07, 2009
  • Updated: Mon, January 21, 2013

  • Reported By:Marysville Washington
Hope For Home Owners Now - Senior Mitigation Cousultant (or Peoria)
17505 N. 79th. Ave Suite 410 Glendale, Arizona U.S.A.

Hope For Home Owners Now - Senior Mitigation Cousultant (or Peoria) Scam on Mortgage Loan Modification. Glendale Arizona

*Consumer Comment: I am waiting for a return phone call

*REBUTTAL Owner of company: Hope For Home Owners Now (NO SCAM)

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Hope for Home Owners Now had scam me out of $1,ooo. also had all my personal information on both of us, bank statement, social security numbers, mortgage info. They could not help with our modification with Wells Fargo. Wells Fargo said, they didn't know or heard of them. Now, I'm 4 months behind in our mortgage payments, not in foreclosure as of yet, thank God. I had contact the Attorney General, Better Business Bueau, Arizona Dept. of Financial Institution, Office of the Inspector General. Now, I want others to know that these Mortgage Loan Modification programs are a scam, there are only a few place to go to through Government Mortgage Modification Programs. You must go through their agencies for help.
Hoperhomeownersnow.com don't use them for anything.

Marysville, Washington

This report was posted on Ripoff Report on 04/07/2009 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Hope-For-Home-Owners-Now-Senior-Mitigation-Cousultant-or-Peoria/Glendale-Arizona-85308/Hope-For-Home-Owners-Now-Senior-Mitigation-Cousultant-or-Peoria-Scam-on-Mortgage-Loan-441700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

I am waiting for a return phone call

AUTHOR: csaw1211 - (United States of America)

I have sent numerous emails and phone calls to this company and asked to have a manager call me back with no response.  I requested a refund of my money because my modification was declined.  When I called the company I was told that I could not speak to a manager, they would not give me address of the company so I could send a certified letter.  I filed a complaint with the BBB stating that no one will call me back and I was requesting a refund, minus the $495 fee. 

I finally spoke to someone named Christina who advised that since I filed a complaint (which is my right) then I will not get a refund.  I advised that I filed a complaint because no one would call me back.  I advised that once I received a refund, I would be happy to close my complaint. She told me it was in my hands because of the complaint I filed.  I asked once again to have a manager call me back and still have not have a call or email or anything from this company.
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#2 REBUTTAL Owner of company

Hope For Home Owners Now (NO SCAM)

AUTHOR: Matt - (U.S.A.)

Nancy had come to us for help thirty days ago, yet it is our fault she is 4 months behind. We did our jobs and gathered her information and submitted it to her lender, and even did a three way call with her to confirm that we had submitted her paper work to her lender. However the lender did not have it showing in there system so they were unable to verify if they had the complete file they could only verify that we had sent docs via fax three times because they could not seem to get them in their system. So after we worked on this file for 30 days and submitted it to her lender Nancy felt she could negotiate her modification herself. Which is perfectly her right, however she signed a contract with us that of the $2995.00 fee (of which she only gave us a $1000) was fully refundable except for $695.00 dollars for processing. So when Nancy asked us to stop working on her file we refunded her money less the $695.
Now it takes about 45 to 80 hours of phone work to get a mod submitted and set up. Even though see signed a contract for us to do the work that clearly stated the terms she felt she was owed all of her money. So instead of having to deal with a disgruntled customer I refunded all of her money. Yet here I am defending my company and what we do for our clients.

This is ridiculous and I cannot believe some one can type what ever they want about another business to intentionally hurt them without any one having to verify the facts. We are registered on the better business bureau with a perfect record. (Even after this episode).
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