Cherry Hill, New Jersey 03/14/2009: When I first started at Hope Now Modifications LLC we were told that the company was experiencing "growing pains" and that is why the time in process for our customers was a little longer than average. However, they did give us a time frame of 60 days to complete a modification. During the time of working for Hope Now Modifications LLC which was then changed to Hope Now Financial Services Corp (with another ridiculous excuse from owner/management, which was they had an "in" with the attorney general and were making sure to comply with regulations) Obviously, this was not the case now as anyone can see by the law suit filed by the AG.
The upper management would also pass out examples of completed modificaitons that they would want us to send out to customers showing them that we completed it-later to find out through upper management that the company really had nothing to do with the modification approval and the borrower did recieve one on their own. Hope Now Financial Services Corp, convinced the borrower that they were the ones responsible for the completion and never refunded the up front fee.As for the working environment, don't be shocked by the incompetence of the majority of the employees within the company because it is not uncommon to walk into the restrooms and hear people blowing lines.
It amazes me that these people are stil trying to convince customers that they are looking out for their best interest when in reality if you go into the operations department (which by the way has signs posted NOT to enter), you will see hundreds upon hundred of files stacked on desks, corners, and filing cases that haven't even been looked at. Behind those files are homeowners who are continuously told that they have "nothing" to worry about and the file is with the "attorney". Meanwhile, the chance of a sheriff sale occurring becomes more of a reality.
Newark, New Jersey