Today 8-7-12 my wife took my beloved "daughter" Zoe, a 9yr old American Pitbull, to Hope Vet Clinic, for a teeth cleaning and mole removal on her elbow. When my wife called to set up the appointment she was told that it would be no problem and they would remove the mole's while our dog was out on the table for the teeth cleaning. She was also told she would be ready to pick up between 2 to 3 o'clock. When I show up at 3:15pm was disappointed with the lack of air conditioning in the clinic!(It was a 99 degree day and about 83 in the lobby!) After waiting my turn, the receptionist tells me that they will probably have to keep her overnight! What? Because they havent done the surgery!! It wasnt a surgery it was a teeth cleaning and a simple mole removal!
Obviously we trusted our baby with people who DO NOT HAVE A CLUE!! I thought I was going to loose it, but I gained control and told her I would have to call my wife. [continued below]....
..... (Who wears the pants in the family) my wife was livid as expected. My wife spoke with one girl at the desk and then was passed off to the tech in charge. He then begins to tell my wife that one of the girls up front marked the wrong thing on her chart meaning this went from a normal teeth cleaning to full blown surgery!
My wife let him know not to give our dog anything to prep for surgery and that we did not want them touching Zoe anymore. He then came back some what apologetic and said well at least let me clean her teeth! My wife was waiting outside at 7:30am was first in line for teeth cleaning and had to force our dog into a cage around 8:30am. That means Zoe was sitting
in a cage waiting no food NO WATER from 8:30am until 3:50 all because she has to be prepped for surgery! I will never sacrifice my pet over expenses. Yes they are cheaper than the alternative but I will pay good money to insure my "daughter" never has to stay there! She was there all day in a cage and she has never been in one, yet alone all day. Nothing was done for her or to her she literally sat there all day in a room full of loud barking dogs! We never received a phone call from them about her status, in fact after 2 in the afternoon my wife called asking if she was done, QUOTE Have they called you yet? No but I was told between 2-3 If they haven't called you she isnt done. My wife just hung up. If I was an unloving animal owner and had just waited for a call, my dog would still be in that cage! They dont care about animals like they should, being a vet clinic. We felt so bad putting our dog through this for absolutely nothing! HEED MY WARNING DO NOT TAKE YOUR
BELOVED PET TO THIS VET CLINIC! Your pet will probably just sit there like my baby did! Horrible!