- Report: #873772
Report - Rebuttal - Arbitrate
Complaint Review: Horizon Carpet Cleaning Services
Horizon Carpet Cleaning Services3350 Ulmerton Rd Ste 9 Clearwater, Florida United States of America
Horizon Carpet Cleaning Services Supposed Carpet Cleaning!!!NOT!!!! Clearwater, Florida
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Let me just tell everyone, 1st of all the young man pulls up in a beat up old car, no truck, no shirt that identifies what company he works for, comes in my house and of course tries to up sell, i get that - that is his job, my 1st impression was VERY UNPROFESSIONAL, I LISTENED, LET HIM DO HIS LITTLE WHATEVER TRYING TO INCREASE HIS SALE, HE TEST SPOTTED MY SOFA AND BECAUSE OF THAT LEFT A HUGE SPOT ON MY SOFA IN THE MIDDLE AND QUOTED AN OUTRAGIOUS PRICE, I SAID NO ON THE UPOLSTERY CLEANING JUST WANTED MY 3 ROOMS CLEANED.. SOLD ME ON A DEEP CLEANING OF MY LIVING ROOM (WHICH IS THE ROOM THAT HAS THE MOST TRAFFIC), OK, HE WAS GREAT W/ HIS CUSTOMER SERVICE SKILLS, HOWEVER SPILLED WATER ALL OVER MY FLOOR AND HE RUSHED THRU MY SON'S ROOM AND I EVEN QUESTIONED HIM SAYING I AM NOT SEEING A DIFFERENCE, THEN DID MY BEDROOM, AGAIN NO DIFFERENCE, THEN I CAME TO THE LIVING ROOM, THE ROOM THAT I PAID FOR A DEEP CLEANING IN, YES, WHEN IT WAS WET IT APPEARED TO BE BETTER HOWEVER WHEN IT ALL DRIED, THERE IS NO DIFFERENCE, NOTHING AND I HAVE A HORRIBLE SMELL IN MY HOUSE NOW..
I AM VERY UNHAPPY, CALLED TO COMPLAIN AND BASICALLY GOT THE RUN AROUND.. I PAID THEM WITH A CHECK AND HAVE SINCE CALLED MY BANK TO CANCELL THE CHECK.. THEY TOLD ME THAT SOMEONE WOULD CALL ME W/IN 24HRS. THEY CAN CALL HOWEVER THEY WILL NOT BE ALLOWED BACK IN MY HOUSE.
TO ALL THAT ARE READING THIS!!! DO NOT USE THIS COMPANY, I HONESTLY BELIEVE THAT THEY ARE A SCAM... VERY UNPROFESSIONAL AND DID NOT PROVIDE THE SERVICE THAT CLAIM TO PROVIDE..
This report was posted on Ripoff Report on 04/25/2012 02:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Horizon-Carpet-Cleaning-Services/-Clearwater-Florida-33762/Horizon-Carpet-Cleaning-Services-Supposed-Carpet-CleaningNOT-Clearwater-Flori-873772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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